Banquet Waitstaff (FT)

SUMMARY
As a Server (Event Staff Member), you will execute banquet set-up, service, and clean-up for assigned functions, including breakfasts, lunches, dinners, hospitality suites, and other special services, while delivering outstanding guest service and maintaining a positive work environment. Our Servers (Event Staff Member), are a critical part of ensuring our guests have a memorable experience and will reflect our high standards for service, hospitality, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute food and beverage service before, during, and after banquet functions
• Demonstrate proper banquet set-up, service, and clean-up procedures
• Work effectively under pressure and meet service deadline
• Ability to load and unload trucks for outdoor events
• Must be able to work in a fast-paced environment, indoors and outdoors, including exposure to        varying weather conditions
• Must be able to unload all supplies from the requisition and properly store them in their designated area
• Maintain accurate cash controls and handle transactions as required
• Maintain and organize storage areas, ensuring cleanliness and proper stock levels
• Adhere to grooming and dress standards as set forth by the Employee Handbook
• Foster a positive attitude and maintain good rapport with fellow employees
• Report to work on time, in uniform, and with all necessary tools
• Complete all assignments as directed by supervisors
• Maintain high standards of sanitation and safety in all areas
• Responsible for cleaning and sanitation of assigned work areas
• Maintain open communication with supervisors and team members
• Understand and follow environmental practices and policies of the Resort

EDUCATION/EXPERIENCE

• High school diploma or equivalent preferred
• Food service experience preferred
• Must be at least 16 years of age
• Valid Michigan driver’s license and insurability under Resort’s policy required
• Must be able to pass a background investigation and drug screen as a condition of employment

OTHER SKILLS AND ABILITIES

• Strong interpersonal and communication skills; able to provide excellent customer service
• Ability to work effectively as part of a team
• Strong organizational skills and attention to detail
• Ability to adapt to last-minute changes and respond professionally to guest requests or concerns
• Demonstrate a positive attitude and remain calm under pressure
• Ability to follow directions from senior banquet staff

TYPICAL PHYSICAL & MENTAL DEMANDS

• Must be in good health and able to stand for extended periods
• Capable of heavy lifting and pushing heavy carts
• Ability to work in a fast-paced environment while maintaining focus and professionalism
• Ability to handle stressful or difficult guest interactions in a courteous manner
• Ability to adapt quickly to changing event needs and last-minute requests, including extending event end times

WORKING CONDITIONS

• Must be able to work flexible hours, including evenings, weekends, and holidays as required
• Must be able to work in a fast-paced, high-volume environment
• Employee parking proximity to resort entrance varies season to season due to business volume

Native American Preference will apply.  Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.