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The Team Lead: UEM Data Operations report to Director: UEM and will be responsible for supervision of the team of data entry staff. This is an exempt position with Minol USA.
The Team Lead is responsible for completing, establishing procedures for or delegating:
- Distribution of work load fairly among data entry staff
- Bill collection and organization
- Utility provider credential setup and management
- Management of Bath and bill approval process
- Maintaining and quality assurance of billing templates
- Manage bill corrections, reversals and quality control
- Missing bill tracking and collection
- Process improvements as appropriate
- GL Export preparation and Quality assurance for handoff to Payment operations team
- Cross-functional work with Payment and Client operations teams
- Other duties as assigned by supervisor
Required Qualifications and experience:
- High level typing skills with experience in 10-key data entry
- Experience with utility bill collection and vendor account management.
- Proven ability to train and mentor direct reports.
- Comfort with managing deadline pressure while maintaining a detail orientation within an analytical team-oriented role
- EnergyCap experience or related experience within the utilities and/or multi-family housing industry (a plus)
- Familiar with data entry of utility bills and/or invoicesÂ
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Desired Skills:
- Attention to Detail
- Organizational Skills
- Process improvement competence.Â
- Computer Literacy: highly skilled with spreadsheets (Excel, Google Sheets), databases, and data entry software is necessary.
- Communication and collaboration skillsÂ
- Math Skills – proficiency w/general mathematics and basic pattern recognition
- Reasoning Ability – ability to problem solve with limited information while managing workload
Physical Demand
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Job location is remote and candidate is responsible for connectivity and availability during working hours.
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