Bi-lingual Bookkeeper - Property Management

Bi-lingual Bookkeeper - Property Management

REPORTS TO: PROPERTY MANAGER

OVERVIEW: Retention, Collections, Budgets & Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

The Bookkeeper is a vital role in the community. This position is responsible for assisting reports and collection of rents. The Bookkeeper provides quality customer service to the apartment community. This position is responsible for insuring the efficient financial and administrative operation of the property under the direction of the Property Manager.

YOU MUST BE BI-LINGUAL (SPANISH AND ENGLISH) TO BE CONSIDERED FOR THIS POSITION

MAJOR JOB FUNCTIONS:

MAXIMIZE REVENUE FOR THE PROPERTY AND GENERAL OFFICE DUTIES

• Oversee resident relations.
• Ensure property is rented to fullest capacity at highest rates.
• Ensure deposits, rental payments and late check charges are collected and deposited accurately and on a timely basis.
• Deal with resident complaints, concerns and requests on a timely basis to ensure resident satisfaction with management thereby maximizing retention.
• Develop and implement resident retention programs (i.e., resident functions, special promotions and monthly newsletters).
• Consistently enforce policies and procedures of the community and lead by example.
• Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.
• Collect and post rents; maintain accurate and up to date property accounting and collection records.
• Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software.
• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
• Process A/P invoices, handle petty cash and all funds
• Complete file audits to reviews/approve applications
• Create pricing for renewal rates; maintains final approval from Property Manager

 ADMINISTRATIVE

• Assist with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills and handling lease renewals. Manage Accounts Receivable, Accounts Payable and Budgets.
• Assist with creative ideas on how to generate traffic and obtain resident retention.
• Lease apartments that are currently vacant or will be in the future. Secure lease renewals from existing residents. Ensure the community generates a satisfactory cash flow. 
• Balance all resident ledgers and reports. Make daily deposits to the bank.
• Verify status of vacant units to confirm that all units are ready to lease and inspect all pre-leased apartments prior to the resident’s scheduled move-in.
• Other functions as necessary.
   

RESIDENT RELATIONS

• Residents may call or visit in person and will require the Bookkeeper to listen respectfully to their requests, complaints and comments.
• Respond accordingly to rectify the situation after discussing with the Property Manager when required. Ensure consistency with Residents on all matters.
• Enforce Community Policies.
   

OTHER ASPECTS OF THE JOB:

YOU MUST BE BI-LINGUAL (SPANISH AND ENGLISH) TO BE CONSIDERED FOR THIS POSITION

Bookkeepers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.

EDUCATION AND MANDATORY SKILLS:

• Must be Bi-lingual - fluent in Spanish and English to be considered for this position.
• 3+ years of multifamily/property management, bookkeeping, or related experience preferred.
• High school diploma or equivalent required; bachelor's degree preferred.
• Strong customer service, communication, organizational, and problem-solving skills.
• Experience with property management softwares such as Entrata and Pay Ready is a plus.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy with financial and resident records.
• Ability to exercise sound judgment and work independently.
• Professional, positive, and team-oriented attitude.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong mathematical skills for rent calculations, prorations, budgets, and financial reporting.

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture. Our corporate office is located in Owings Mills, Maryland.