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Job Description
The primary responsibility of this position is billing of all sales tickets, processing and collection of all cash sales transactions, greet and assist internal/external customers in a professional, friendly, courteous manner via telephone or in-person at our Akron, Ohio Showroom. This role will also be tasked with various clerical functions.
Responsibilities
Perform clerical duties, answer and forward all incoming phone calls, greet
internal and external customers
Process cash sales orders (cash/ checks/ credit cards) and balance cash box
Complete billing of sales tickets
Coordinate warranty paperwork for vendors
File and alphabetize billing
Fax/ Email proof of deliveries and proof of invoices per customer request
Sort and distribute mail daily
Work with internal staff on various projects as needed
Qualifications
Minimum 1-3 years of customer service experience, preferably in a business-to-
business environment
Proficiency with PC (Excel & Word), calculator and ability to learn new software
Strong math skills
Organized
Effective customer service skills
Effective interpersonal and communications skills
Ability to maintain composure in challenging customer transactions
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