Senior Software Engineer I – Agentic AI Â
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The RoleÂ
As a Senior Software Engineer – Agentic AI, you will be a hands-on engineer within Amex Technology, building and evolving production-grade agentic AI systems that power intelligent customer and enterprise experiences. Working closely with senior engineers, architects, Product, UX, Data Science, and Engineering teams, you will design, implement, and operate scalable, reliable, and secure AI solutions. This role combines strong software engineering fundamentals with experience building AI-powered applications.Â
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Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.Â
Responsibilities
What You'll DoÂ
Design, build, test, and operate production-grade agentic AI applications and services.Â
Contribute to the design and implementation of shared agentic AI capabilities, including:Â
Agent frameworks and orchestrationÂ
Planning, tool use, and memory strategiesÂ
Retrieval-Augmented Generation (RAG) pipelinesÂ
LLM integration and inference servicesÂ
Evaluation, observability, and safety toolingÂ
Partner with senior engineers to design scalable, reliable, and maintainable distributed systems.Â
Participate in technical design discussions and code reviews, helping improve engineering quality across the team.Â
Collaborate with Product, UX, and cross-functional partners to deliver AI-powered capabilities from concept through production.Â
Evaluate emerging AI technologies and help incorporate practical improvements into our platform.Â
Mentor junior engineers and contribute to a collaborative engineering culture.Â
Technical EnvironmentÂ
We don't hire to a narrow checklist, but successful candidates should be comfortable working in a modern, cloud-native engineering environment with an emphasis on agentic AI.Â
Core Engineering StackÂ
Languages: Go, TypeScript, PythonÂ
APIs: REST, gRPC, and tRPCÂ
Cloud: AWS and/or GCPÂ
SNS, SQS, Lambda, EKS, API GatewayÂ
KubernetesÂ
Distributed systems and event-driven architectures (Kafka)Â
Durable Execution frameworks, like Temporal or DBOSÂ
Orchestration frameworks such as LangGraph, LangChain, Airflow, or similarÂ
Agentic AI and MLÂ
Integrating commercial and open-source LLMs into production applicationsÂ
Agent and orchestration frameworks such as VercelAI SDK,  LangChain, LangGraph, LlamaIndex, etc. Â
Retrieval-Augmented Generation (RAG) architecturesÂ
Embedding Models and Vector DatabasesÂ
Multi-agent orchestration and agent harness developmentÂ
Prompt engineering and structured output generationÂ
Model serving, embeddings, and inference tooling Â
Familiarity with Effect TS libraryÂ
Schema validation and state management using tools such as Zod (TypeScript)Â
 Emphasize evaluation, observability, safety, and reliability to support AI solutions deployed in a regulated, customer-facing environment.Â
Qualifications
What We're Looking ForÂ
6+ years of experience building large-scale backend or distributed software systems.Â
Experience developing AI-powered applications using LLMs, agentic workflows, RAG, or modern ML platforms.Â
Experience building production services using TypeScript, Go, Python or similar languages.Â
Strong software engineering fundamentals across backend development, APIs, cloud infrastructure, and distributed systems.Â
Familiarity with cloud platforms, containers, and Kubernetes.Â
Experience with asynchronous processing, workflow engines, queues, or streaming systems.Â
Strong problem-solving skills and the ability to work through ambiguous technical challenges.Â
Excellent collaboration and communication skills, with the ability to work effectively across engineering and product teams.Â
Passion for learning new technologies and contributing to engineering best practices.Â
Preferred QualificationsÂ
Experience building AI applications in financial services or other regulated industries.Â
Experience deploying production LLM or RAG-based systems.Â
Familiarity with evaluation frameworks, observability, and AI safety practices.Â
Contributions to open-source software or AI-related projects.Â
Experience with fine-tuning, model optimization, or inference pipelines is a plus.Â
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