After-Sales & Reservations Coordinator

This is a remote position.

Operating in a fast-paced, international setting, this hands-on opportunity focuses on delivering outstanding operational accuracy and elevated customer experiences. The function involves managing booking amendments, coordinating directly with global hospitality partners, maintaining internal operational data, and resolving travel-related issues with high accountability and composure.

Key Responsibilities:

• Review hotel and golf course confirmations against initial booking details to ensure complete accuracy across guest names, dates, room types, tee times, inclusions, and transfers.
  
• Convert supplier confirmations into accurate, clear, and professional confirmation communications for clients.
  
• Manage client requests including booking amendments, tee-time adjustments, room and transfer requests, and special enquiries.
  
• Communicate directly with international hotels, resorts, golf courses, and operational partners to confirm bookings, action requests, and resolve potential issues.
  
• Take direct ownership of booking issues arising before, during, or after a trip, liaising with relevant suppliers to achieve effective resolutions.
  
• Monitor incoming supplier communications to update contact details, rates, policies, stop-sales, maintenance windows, and operational information within internal systems.
  
• Obtain and maintain up-to-date hotel and golf course rates, promotional offers, and booking conditions.
  
• Issue welcome-home communications to clients and follow through on any outstanding enquiries to full resolution.
  
• Contribute to internal knowledge base maintenance and identify opportunities to optimise reservation and after-sales processes.
  

Requirements

• Experience gained within travel, managing reservations, or online booking platforms.
  
• Proven meticulous attention to detail with the ability to identify errors and discrepancies.
  
• Demonstrated organisational skills with experience managing multiple bookings, enquiries, and deadlines concurrently.
  
• Excellent written and spoken English language skills for professional communication with global clients and international suppliers.
  
• High level of accountability and ability to work independently within a remote team structure.
  
• Comfortable handling detailed operational data, navigating booking systems, and learning new online technology tools quickly.
  
• Strong problem-solving abilities, remaining calm, professional, and solution-focused during time-sensitive or unexpected operational issues.
  
• Sound judgment regarding when to act independently and when to seek operational clarification.
  
• Responsible approach to technology and AI tools, ensuring all output is reviewed and fact-checked for accuracy prior to distribution.
  

Benefits

• This is a full-time (40 hours a week), remote position. 
  
• Contract type: Independent contract for a UK based client.
  
• Interview process: Video introduction, 1st interview, practical assessment, 2nd Interview and final interview.