Housing Officer

2 months contract with a Local Authority

Job Title: Housing Officer

Job Purpose

To deliver a high-quality tenancy and estate managementservice across the Ashfield District, ensuring tenants comply with the terms oftheir tenancy agreements while supporting them to sustain successful tenancies.

The Housing Officer will manage a designated patch of socialhousing properties, providing advice, guidance, and support to tenants,addressing tenancy breaches and anti-social behaviour, and workingcollaboratively with internal teams and external agencies to improvecommunities and neighbourhoods.

Key Responsibilities

Tenancy Management

• Manage a designated portfolio of social housing tenancies.
  
• Ensure tenants understand and comply with the terms of their tenancy agreements.
  
• Provide advice, guidance, and support to help tenants sustain their tenancies.
  
• Investigate and process tenancy-related requests including:
  
• Successions
  
• Assignments
  
• Joint tenancies
  
• Transfers of tenancy
  
• Make decisions in accordance with relevant legislation, policies, and procedures.
  

Estate Management

• Maintain a visible presence on Council estates.
  
• Conduct regular estate inspections and identify issues requiring action.
  
• Work with residents and partners to improve neighbourhoods and community wellbeing.
  
• Respond to estate-related concerns and ensure timely resolution.
  

Anti-Social Behaviour and Enforcement

• Investigate reports of anti-social behaviour (ASB) and tenancy breaches.
  
• Gather evidence and detailed witness statements.
  
• Undertake mediation, conciliation, and monitoring activities.
  
• Prepare legal documentation and case files.
  
• Liaise with Legal Services and external agencies.
  
• Attend court hearings and present evidence when required.
  
• Take appropriate enforcement action in line with policy and legislation.
  

Tenant Support and Safeguarding

• Identify vulnerable tenants requiring additional support.
  
• Make referrals to appropriate internal and external support services.
  
• Work collaboratively with health, social care, and partner agencies.
  
• Support tenants in maintaining sustainable and successful tenancies.
  

Partnership Working

• Develop and maintain effective working relationships with colleagues, stakeholders, and partner organisations.
  
• Represent the Council at meetings and multi-agency forums as required.
  
• Attend tenant and resident meetings and engage positively with local communities.
  

Administration and Record Keeping

• Maintain accurate and detailed case records.
  
• Produce reports, briefing notes, correspondence, and non-standard letters.
  
• Monitor and manage workload effectively in line with performance targets.
  
• Ensure records comply with data protection and information governance requirements.
  

Compliance and Service Improvement

• Ensure services are delivered in compliance with housing legislation, regulatory standards, Council policies, and best practice.
  
• Contribute to service improvements and organisational objectives.
  
• Undertake training and professional development as required.
  

Experience

Essential

• Experience of managing housing, tenancy, estate management, or community-based cases.
  
• Experience dealing with customers in a challenging and sensitive environment.
  
• Experience investigating complaints, tenancy issues, or anti-social behaviour.
  
• Experience maintaining detailed case records and preparing reports.
  
• Experience working with multiple stakeholders and partner agencies.
  

Desirable

• Experience working within a social housing or local authority environment.
  
• Experience attending court proceedings or supporting legal action.
  
• Experience supporting vulnerable individuals or working within safeguarding frameworks.
  
• Experience of mediation and conflict resolution.
  

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics.
  
• Commitment to ongoing professional development and training.
  

Desirable

• Level 3 qualification in Housing, Business Administration, Public Services, or a related field.
  
• CIH Level 3 or Level 4 Certificate/Diploma in Housing Practice.
  
• Training in Anti-Social Behaviour Management.
  
• Safeguarding Training.
  
• Mediation or Conflict Resolution Training.
  
• Full UK Driving Licence and access to a vehicle for business use.
  

Knowledge, Skills and Abilities

Essential

• Knowledge of tenancy and estate management principles.
  
• Understanding of anti-social behaviour legislation and enforcement processes.
  
• Strong communication and interpersonal skills.
  
• Ability to investigate cases and make sound judgements.
  
• Excellent report writing and record-keeping skills.
  
• Ability to manage a varied caseload and meet deadlines.
  
• Strong customer service and problem-solving abilities.
  
• Ability to build effective relationships with tenants and partner agencies.
  
• Good IT skills, including Microsoft Office and housing management systems.
  

Desirable

• Knowledge of social housing legislation and regulatory requirements.
  
• Understanding of safeguarding practices and support services.
  
• Knowledge of court procedures relating to housing matters.
  
• Understanding of community engagement and neighbourhood management.
  

Additional Information

• Pay Rate: £27.05 per hour (Limited/Umbrella)
  
• Hours: 37 hours per week
  
• Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG17 8DA
  
• Manage a local patch of properties across the Ashfield District.
  
• Frequent travel throughout the district may be required.
  
• Attendance at resident meetings, community events, and court hearings may be necessary.
  
• Subject to Ashfield District Council's Code of Conduct, Corporate Values, and Employee Competency Framework.
  
• Required to comply with all relevant policies, procedures, regulatory standards, and housing legislation.
  
• Commitment to ongoing training, professional development, and continuous service improvement.
  
• May be required to undertake duties reasonably commensurate with the level and responsibilities of the role.
  
• Payment: Bi-weekly payment schedule
  
• Start Date: Immediate start available
  

Closing Date: soon (early applications encouraged