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Member Happiness Team Lead

Clever Benefits
Posted a month ago, valid for 9 days
Salary

Competitive

Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • The job involves overseeing daily operations, ensuring quality assurance, and managing escalation triage.
  • Candidates should have experience in onboarding and ongoing training, as well as familiarity with current smartphone apps and services.
  • The role requires leading team meetings and maintaining team scheduling rotation throughout the year.
  • A salary of $75,000 is offered, and candidates should have at least 3 years of relevant experience in a fast-paced environment.
  • Strong coaching skills, problem-solving abilities, and effective written and verbal communication are essential for success in this position.
  • Oversee daily operations
  • Quality assurance
  • Escalation triage
  • Onboarding/ongoing training
  • Maintain familiarity - current smart phone apps, services, networks, trends
  • New product launches/workflow changes/brief the team
  • Knowledge Base, & Macros - priority levels, tagging logic, escalations
  • Maintain team scheduling rotation 365
  • Lead team mtgs - keep the team aligned/connected 
  • Recurring cross-functional mtgs, translating updates into actionable guidance
  • Point of contact for other teams/select client contacts
  • Smart phone
  • Zendesk
  • Coaching Skills
  • Health Tech
  • Written/verbal communication skills
  • Manage fast-paced environment
  • Problem-solving
  • Private remote network

FT
Benefits
PTO



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