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Field Collections Officers - 11

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Posted 12 days ago, valid for 8 days
Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • This remote position is for a Collections Officer responsible for managing debt recovery and customer engagement for repayments.
  • The role requires a minimum of 1-2 years of experience in collections, credit management, or related fields.
  • The salary is commission-based, with performance metrics including cash collections and winback percentages.
  • Key responsibilities include negotiating repayment plans, conducting customer follow-ups, and maintaining accurate records of interactions.
  • Candidates should possess a diploma or degree in a relevant field and have strong negotiation skills, along with basic computer literacy.

This is a remote position.

The Collections Officer manages debt recovery, engaging customers directly for repayments, restructuring loans, facilitating ownership transfers, and repossessing as a last resort. They also ensure the assigned portfolio remains healthy and profitable.
Roles and Responsibilties
  • Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
  • Conduct regular visits and follow-ups with customers holding overdue accounts.
  • Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
  • Initiate loan restructuring processes to align with customer repayment capacity.
  • Identify new customers and facilitate change of ownership where necessary.
  • Provide basic technical support to customers, including troubleshooting product issues and escalating unresolved cases to the Technical/Service team.
  • Maintain accurate and updated records of customer interactions, repayment status, and follow-up actions.
  • Educate customers on repayment obligations, product usage, and available support options.
  • Initiate and repossess company products as a last resort for customers unwilling to repay loans, in line with policy.
  • Identify and escalate high-risk or fraudulent cases to the Collections Supervisor.
  • Liaise with Sales, Customer Care, and Credit teams to resolve customer concerns that may affect repayment.
  • Monitor repayment trends within the assigned portfolio and provide insights on portfolio quality.
  • Achieve monthly collections and recovery targets as set by management.
Key Performance Indicators
  • # of Winbacks
  • Winback %
  • Tokens / winback=5
  • Cash Collections (LCY)


Requirements

  • Diploma or Degree in Business, Finance, Accounting, Banking, or related field.
  • Minimum of 1–2 years’ experience in collections, credit management, microfinance, or field operations.
  • Strong negotiation and conflict resolution skills.
  • Ability to work independently and meet deadlines under pressure.
  • Knowledge of the local language(s) and communities within the assigned territory.
  • Basic computer literacy (MS Office, mobile apps, data entry systems).
  • Technical aptitude and ability to troubleshoot basic product issues.
  • A valid driver’s license or motorbike riding permit will be an added advantage.



Benefits

Commission based role.



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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.