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GRANT SUMMARY
The goal of the ABH-CLINIC project is to transform the community behavioral health system by providing comprehensive, coordinated behavioral health care. The Clinic provides culturally specific programming, strength-based services, community-wide engagement, evidence-based practices, and early intervention.
POSITION SUMMARY:
The Receptionist provides first-person contact for the ABH-CLINIC Project and is positioned at the front desk. Incumbent answers all incoming phone calls as well as greets all visitors. This position is part of a collaborative treatment team assuring culturally resonant mental health intervention, treatment, and support services.
JOB DUTIES
- Answers all incoming phone calls on a multi-line switchboard in a professional and friendly manner.
- Directs calls to the appropriate staff members, programs, and/or projects, maintaining confidentiality regarding project-related issues.
- Greets all visitors in a professional and friendly manner, directing them to the appropriate staff members, programs, and/or projects.
- Receives, sorts, date stamps, and distributes daily mail.
- Assists supervisor with projects, tasks, and meeting activities including copying, preparing project packets, and events support as needed.
- Prepares, processes, and logs purchase orders for project administration.
- Schedules consumers and family members for meetings.
- Maintains office supplies and equipment for the project as well as provides support for project functions, including the front desk sign-in sheets and equipment checkout logs.
- Maintains a neat and clean, clutter-free, professional appearance at the front desk.
- Performs light clerical duties to include, but not limited to, typing and filing.
- Attends mandatory position training that provides training in risk factors.
- Performs other job-related duties as assigned.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITY
- Ability to report to work on time.
- Knowledge of customer service concepts and practices.
- Excellent customer service skills are essential.
- Understanding and sensitivity to diverse cultures and lifestyles.
- Skill in operating personal computers utilizing a variety of computer software.
- Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
- Skill in oral and written communication, with the ability to accurately follow written and verbal instructions.
- Skill in establishing and maintaining cooperative working relationships with colleagues, supervisors, and consumers.
MINIMUM QUALIFICATIONS (Education & Experience)
- High school diploma or equivalent, and
- Six (6) months of clerical/receptionist experience involving light clerical duties.
- A combination of experience, education, and training that provides the required knowledge, skills, and abilities to perform assigned tasks.
PREFERRED QUALIFICATIONS (Education & Experience)
- Two (2) years of administrative assistant experience.
- Associate’s degree in business administration or a related field.
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