Apprentice First Line Support Engineer

Job Description – Apprentice First Line Support Engineer

TheOpportunity

Our client is recruiting for an ApprenticeFirst Line Support Engineer to join their team in Bishops StortfordHerts.

The Level 3 Information CommunicationTechnician apprenticeship programme that we are offering, will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.

The stepsyou take will provide you with valuable first-hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

The Position

Excellentopportunity for you to join this support help desk team and work in a variedand busy professional environment.

The Business:

Establishedover 30 years with an enviable reputation for exceeding customer expectations,and low staff turnover, they require an engineer to join their Support &Services team.

Recognisedas the longest established MSP in the area they offer a wealth of IT servicessuch as - PC Support, IT Security & Hosted Services, Field Services andmuch more to diverse businesses both locally and throughout the UK. 

Wehave been massively successful with apprentices over the past years. We’vesuccessfully trained up 6 members of staff from apprentices. Most of which havebeen taken on as full-time employees following their training! We prideourselves on creating an environment which supports development of young ITprofessionals.

TheRole:

Youwill be working alongside the team of currently, 9 support staff. Takingsupport tickets from customers, communicating with the users, listening, andresolving their issues by remote access via their RMM and ticketing system.Work on special projects, investigating new technology and services.Collaborating with other team members and individually. They encourage staff tofurther their certifications by mentoring and paying fees. The team workclosely together providing a great working environment.

Benefits:

·       Personalised‘Development Plan’ allowing you and management to collaborate on your futuredevelopment. This includes certifications you aim to complete, customer servicetraining and Helpdesk KPIs. Each level of the development plan that iscompleted is rewarded with salary increases.

·       Flexible& Remote Working - Once trained, your work schedule will allow both remoteworking and office.

·       FullPrivate Medical insurance for all employees.

·       Regularstaff socials

·       Kittedout staff room for breaks – Pool table, chilled drinks fridge.

·       Holidayloyalty program – Increased holiday allowance for long standing staff members.

·       Freeparking

RequiredSkills:

·       Strongcommunication skills / Excellent telephone manner

·       Knowledgeof Windows OS and Microsoft Office packages.

·       Abilityto think on your feet and solve any complex issues with empathy.

·       Keento learn.

·       Desireto gain further industry recognised qualifications(With assistance from the company)

Eligibility Criteria
Individuals must have a valid and eligible residency status toapply for this role.

About ITP
We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.

If this sounds like the rolefor you, get in touch! Once we receive your application, one of our team willbe in touch to help you with the next stage.

The ITP are workingon behalf of a third party to advertise their vacancy.  By submitting yourCV, you agree to be contacted by The ITP and your information to be passed onto a third party.

Safeguarding and Values Commitment

TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.

Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
  
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
  
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
  
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
  
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At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:

·       Wechange lives - We strive to make a difference for our apprentices,clients, members, ourselves, and our team on a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. We embraceindividuality. We believe that everyone is equally important.

·       We aregenuine and honest - We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.

·       We areinnovative and unique - We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got here.

·       We arePersonable - We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.

·       We arestronger united - We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage one another because we winor lose as a team.