Benefits Processing Specialist

Job Title (Date):  Benefits Processing Specialist (September 2026)

Department: Member Services

Employee Type:  Full-time

Reports to:  Supervisor – Benefits Processing

FLSA Status: Non-Exempt

Travel Required:  None

Supervisory Responsibility: None

Salary Range: $44,880 - $62,832

Posting Period: 09/04/2026 – 09/18/2026

*Typically, initial wage is set between the minimum and the midpoint of the salary range depending on the employee’s qualifications and experience.  

Summary of Responsibilities:

The Benefits Processing Specialist is responsible for determining eligibility for retirement and providing service estimates based upon age, service credit and final average salary.  Performing detailed review of members’ files to determine service credit and account balance. Provide service estimates which include other system service (combined).

Essential Duties and Responsibilities:

• Calculate member estimates for service retirement
• Process retirement applications.
• Perform detailed review ofmemberaccountstodetermineservice credit,accountbalanceand retirement eligibility. 
• Respond to inquiries from members, employers, andotherretirement systems.
• Calculateand auditservice retirement benefits, disabilitybenefitsandbenefitrecalculations
• Processand approvepersonaldemographic information,taxwithholdinganddirect depositchanges.
• Review,researchand resend member correspondence returned to SERS by the post office due to invalid address. 
• Ensures the confidentiality, integrity, and security of all Personally Identifiable Information (PII) and Protected Health Information (PHI) data by strictly adhering to federal and state laws, regulations, polices, and best practices for data protection and access control.
• Other responsibilities as assigned.

Educations and Skills/Qualifications:

• High School Diploma or G.E.D equivalent 
• One to threeyears of experience related experience and/or training; or
• Excellent attention to detail 
• Excellent oral and written communication skills 
• Ability to adapt to a fast-paced environment 
• Ability to effectively understand another’s feelings and emotions 
• Desire and drive to acquire knowledge and skills necessary to perform job more effectively 
• Builds and maintains ongoing, collaborative, working relationships with others 
• Equivalent combination of education, skills, and experience 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

This role operates in a professional office environment and is subject to prolonged periods of sitting or standing at a desk and working on a computer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and may need to be able to lift up to 10 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The hours for the role are from 7:45 – 4:30 P.M.  

Benefits Processing staff members are eligible to work remotely 2 days per week, after 30 days of employment. Remote working days are not guaranteed and subject to change based on organizational needs.    

Competencies:

SERS Specific:

Focus - Dedicated to meeting the needs of customers both internal and external.   Talks, acts, and makes decisions with customers in mind.   

Accountability - Takes responsibility for all work activities and personal actions; follows through
on commitments, implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others. Recognizes the impact of one’s behavior on others.

Communication - Creates an environment of open, direct and proactive communication, both written and verbal.  Is unafraid to communicate freely across layers of the organization.

Collaboration- Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

Innovation - The commitment to search for and create new and innovative approaches to activities that enhances performance. Is willing to change. 

Position Specific:

Note:  While performing the duties of this job, the employee is regularly required to sit, stand, walk, and lift up to 10 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SERS is an equal employment opportunity employer.

Disclaimer: This job posting is not meant to be all-inclusive and the position itself is subject to change.

SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.  

SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please call (614) 340-2255. 

SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.