Bus Process Cnslt

Ear Professionals Group is a national leader in hearing healthcare with more than 25 years of experience serving members and providers across the country. We are committed to delivering high-quality hearing solutions, exceptional service, and a people first experience for our teams, partners, and members. Our work is guided by strong partnerships, a focus on innovation, and a people centered approach that shapes how we support both our members and each other. If you want to join a mission driven organization where your work has a meaningful impact, Ear Professionals Group is a great place to grow.

Summary

This role supports business and technology enablement for enterprise platforms, with a strong emphasis on Salesforce. The individual will drive Salesforce-related business requirements from intake through delivery, partnering closely with Area Product Owners, Salesforce Administrators, Developers, and Technology teams to ensure solutions are clearly defined, configured, tested, adopted, and successfully delivered.

Responsibilities

• Own end-to-end requirements management—from business intake through technology delivery

• Act as the primary bridge between business stakeholders and the technology team to drive delivery
• Partner with IT and Product teams during sprint planning, development, and release cycles
• Coordinate and support UAT activities, defect triage, and validation
• Support launch and release readiness activities, including stakeholder communications

• Collaborate cross-functionally with Operations, Finance, Product, Clinical, Vendors, and Leadership

Required Qualifications

• 3–5+ years of experience in business analysis, product support, or systems analysis

• Experience working in Agile / Scrum delivery environments
• Strong requirements documentation and stakeholder management skills
• Experience supporting UAT and production releases

Preferred Qualifications

• Experience supporting enterprise platforms in healthcare, benefits, or regulated industries
• Experience working with external vendors and system integrators

Benefits & Perks

• Competitive salary and performance-based incentives
• Medical, dental, and vision coverage starting first day
• Health Savings Accounts with company contributions
• Paid time off and holidays, including floating holiday
• 401(k) plan with company match
• Employee assistance program and wellness resources

Compensation Range 

$80,000 to $100,000

The expected compensation range for this position reflects what we reasonably anticipate offering for this role. The final compensation will be determined by a variety of factors, including education, qualifications, skills, prior experience, demonstrated competencies, and geographic location. The total compensation package may include base salary along with eligibility, after a qualifying period, to participate in performance-based and discretionary incentive programs.

Ear Professionals Group is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other status protected by law.