This is a remote position.

About the Role

IgniteByte Digital is seeking an experienced Business Analyst to support our client's website and digital platform redevelopment project.

The Business Analyst will act as the bridge between business stakeholders, UX/UI, development and QA teams, translating business needs into clear, actionable requirements for delivery.

Key Responsibilities

Conduct stakeholder interviews and requirements-gathering workshops
Analyse and document business requirements
Define detailed functional and technical requirements
Develop user stories and acceptance criteria for Agile development teams
Support the development of the sitemap and information architecture
Document business processes, workflows and system interactions
Identify business, functional and integration dependencies
Work closely with UX/UI designers and development teams
Collaborate with QA teams on test scenarios and UAT
Support UAT planning, execution and defect clarification
Validate requirements against delivered functionality
Facilitate stakeholder reviews and requirement sign-offs
Maintain requirements and project documentation throughout the delivery lifecycle

Requirements

Essential Requirements

Demonstrable experience as a Business Analyst on website, CMS, digital platform or software projects
Strong requirements-gathering and analysis skills
Excellent stakeholder engagement and workshop facilitation skills
Strong documentation and technical-writing abilities
Experience working in Agile / Scrum environments
Ability to write clear user stories and acceptance criteria
Experience with Jira and Confluence
Experience using Miro, FigJam or similar workshop tools
Knowledge of BPMN and business process modelling
Basic SQL and data knowledge
Understanding of website architecture, CMS functionality and API integrations
Working knowledge of WCAG 2.2 accessibility requirements
Understanding of POPIA and data-protection considerations
Experience supporting UAT and QA processes

Tools & Technologies

Advantageous

CBAP, ECBA or equivalent Business Analysis certification
Experience with Umbraco, October CMS or other enterprise CMS platforms
Experience with headless CMS solutions
Website redevelopment or digital transformation experience
Experience with information architecture and content modelling
Experience working with UX/UI teams
Experience in government or regulated-sector digital platforms
Understanding of REST APIs and system integrations

Qualification

Essential:

Diploma or Degree in Business Analysis, Information Technology, Computer Science, Business Management or a related field.

Advantageous:

CBAP, ECBA or equivalent Business Analysis certification.

Ideal Candidate

We are looking for a structured, analytical and highly collaborative Business Analyst who can understand complex stakeholder requirements and translate them into practical specifications that development and QA teams can execute.

The ideal candidate should be comfortable working across business, UX, technology and delivery teams throughout the full project lifecycle.

Learn more about this Employer on their Career Site

BUSINESS ANALYST