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Casino Host Temporary

Embassy Suites by Hilton San Juan Hotel & Casino
Posted 3 months ago, valid for 11 days
Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Highgate Hotels is seeking a Casino Ambassador to provide assistance and information about daily activities and promotions to customers.
  • The role involves greeting customers, answering phone calls, conducting promotional activities, and preparing monthly promotions.
  • Candidates must be bilingual in English and Spanish, and able to work evenings, weekends, and rotating shifts.
  • The position offers an hourly compensation, although the specific salary is not disclosed in the job description.
  • Previous experience in customer service or a similar role is preferred, but the exact years of experience required are not specified.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

To act as an ambassador of the Casino by providing special assistance and information about the daily activities and promotions to customers offering a selection of alternatives for guest satisfaction

 

Responsibilities

  • Greet customer immediately with a friendly and sincere welcome.  Response of with accurate information regarding of daily services and promotions according to individual needs.
  • Answer telephone calls and inputs information into the computer such as rating cards.
  • Conduct daily bingos and other promotional activities such as games and raffles.
  • Assist in the preparation of the monthly promotions sent to the players club, update mailing list, such as customer birthdays, anniversaries, yearly activities and special events.
  • Prepare and follow up with Reservations.
  • Prepare decorations for the promotional and seasonal activities.

Qualifications

  • Able to work evenings, weekends and rotating shifts.
  • Bilingual – English / Spanish

 




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