Client Experience Manager

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.

Responsibilities:

• Sourcing & generating referrals, database mining, sourcing via social media, selling the agency/opportunity.
• Pipeline management: prioritizing, building & maintaining relationships & supporting compliance in collecting documentation.
• Obtaining and updating candidate availability.
• expertise in working with onboarding new clients

• regular site visit to existing Clients.

• daily check-in’s with staffing team
• Management of candidate database ensuring all notes are on the system.
• Maintaining presence on the road based on care
• Source new nurses and nurture existing nurses, and handling cancellations from clients and candidates.
• Stakeholder management with colleagues in compliance, sales, and payroll.
• Manage basic payroll queries, chase missing timesheets, manage and support rejected timesheets, releasing timesheets from the team.
• Follow-up call after the first shift: Ensuring service levels remain high.
• Welfare calls to workers, promoting a strong customer experience.
• Developing client relationships & maximizing opportunities.
• Pipeline Management

Qualifications:

• Excellent verbal communication and writing skills are a must.
• Committed to a high level of service delivery for clients and candidates.
• 2 year's experience in the field.

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.