Client Relationship Manager - Workplace Design

Our clientis a premier, award-winning interior design and commercial space-planningconsultancy specializing in full-turnkey workplace transformations. Theycreate modern, inspiring commercial environments for top-tier corporate brands.

They areseeking a high-caliber Account Executive to serve as the primary clientrelationship manager, driving revenue, managing project life cycles, andensuring exceptional project delivery from initial site survey through to finalsite handover.

Key Responsibilities

• Client Relationship & Partnership Management: Serve as the central point of contact for clients, ensuring seamless two-way communication, managing expectations, conducting weekly client meetings, and resolving queries swiftly to maintain high satisfaction standards.
  
• Budgeting, Costing & Deal Closing: Perform initial site surveys and building evaluations to compile preliminary cost estimates. Collaborate with designers to finalize space plans, prepare comprehensive final budgets, present solutions to clients, and successfully close deals.
  
• Cross-Functional Team & Project Direction: Lead and manage internal project teams (Project Managers, Designers, Site Coordinators, Buyers) and chair weekly internal and site meetings. Oversee resource allocation, confirm quotes, follow up on orders, and ensure strict quality control both on-site and during manufacturing.
  
• Financial Administration & Debt Collection: Ensure accurate pricing, variation tracking, and timeous client invoicing through the accounts department. Manage client credit terms, oversee account balances, and assist with debt collection where required
  
• Site completion & Handover: Supervise site snags, furniture installations, and move logistics. Compile and present complete handover files (layouts, warranties, compliance certificates, COCs) and organise client site handovers.
  

Requirements

·       Exceptional planning skills with the ability to managecomplex project schedules, coordinate multiple suppliers, and keep deliverablesstrictly on track.

·       Natural ability to build rapport, navigate diversepersonality types, handle high-pressure negotiation, and maintain emotionalresilience.

·       Outstanding verbal and written communication skills withthe confidence to pitch proposals, present layouts/budgets to executivestakeholders, and chair meetings.

·       A valid driver’s license and own reliable vehicle are essential for frequent sitevisits, factory quality checks, and client meetings.

·       Strong financial orientation, attention to detail, sounddecision-making, and problem-solving abilities within commercial fit-out orinterior design environments