Customer Service Representative

The schedule will be Monday-Friday 8 hour shift between the hours of 7am and 6pm.

The starting pay for this position is $40/hour. The pay range for this job category is $40-44/hour.

We also offer great family benefits, 401k with a company match, paid vacation time, etc.!

Why you should join us!

• CULTURE:   It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.

• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.    

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

• Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude.

• Professionalism: Ability to handle difficult situations with professionalism and empathy.

• Cover for the reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

• Also, long periods spent sitting, typing, or looking at a computer screen are common.

• Coaching & Feedback: CSRs will receive regular feedback and coaching to ensure continuous improvement and excellent service delivery.

MINIMUM JOB REQUIREMENTS:

• Bilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills.

• Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.

• 2 years of Customer Service experience.

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

• Excellent organization and communication skills.

• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.