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The company where you can make an impact and bring value.
Job Summary:
Company OverviewFor more than 30 years, Tibersoft has helped food and beverage manufacturers make sense of one of the industry's most fragmented and difficult data landscapes. We turn complex, multi-source data into the clarity our clients need to grow with confidence.
About the Role
Tibersoft Client Success Managers are strategic partners and trusted technical advisors who own the client relationship end to end. Our CSMs combine deep expertise with curiosity, initiative, and strong business judgment - looking beneath the surface to find what really matters to our clients.
Job Description:
Core Responsibilities
Strategic Account Leadership
路聽聽聽聽聽聽聽 Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.
路聽聽聽聽聽聽聽 Lead executive business reviews focused on business outcomes, ROI, and value realization.
Client Discovery & Value Creation
路聽聽聽聽聽聽聽 Develop deep knowledge of client business objectives and challenges to proactively uncover client needs, drive adoption of Tibersoft solutions, and maximize long-term customer value.
Growth & Product Insight
路聽聽聽聽聽聽聽 Identify expansion opportunities, leveraging customer insights, and partner with Sales and Product teams to maximize customer outcomes and business growth.
AI & Continuous Improvement
路聽聽聽聽聽聽聽 Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement initiatives.
Technical Solutioning & Project Management
路聽聽聽聽聽聽聽 Manage contracts, statements of work (SOWs), and customer projects from initiation through completion, translating business requirements into technical solutions.
路聽聽聽聽聽聽聽 Mitigate risks, remove obstacles, and maintain momentum on complex work.
White-Glove Client Experience
路聽聽聽聽聽聽聽 Deliver a high-touch client experience by serving as a trusted advisor across every level of the client organization, driving user adoption, conducting training, and partnering with Support and Operations teams to facilitate issue resolution when needed.
Qualifications
路聽聽聽聽聽聽聽 Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field.
路聽聽聽聽聽聽聽 Strong analytical, critical-thinking, and project-management skills.
路聽聽聽聽聽聽聽 A proven ability to manage strategic relationships and turn business needs into real solutions.
路聽聽聽聽聽聽聽 Naturally curious and proactive, with sound judgment and the confidence to operate independently.
路聽聽聽聽聽聽聽 Excellent communication skills across technical and executive audiences.
路聽聽聽聽聽聽聽 Learning agility and a willingness to adopt AI, automation, and new ways of working.
路聽聽聽聽聽聽聽 CPG Foodservice or Food Away From Home manufacturer experience required.
路聽聽聽聽聽聽聽 Trade promotion experience preferred.
路聽聽聽聽聽聽聽 ERP/TPM or BI experience preferred.
Worker Type:
RegularNumber of Openings Available:
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