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This position offers a hybrid work schedule, allowing you to work from home while traveling to three sites once per week. Please note that bilingual Spanish proficiency is required for this role.
Are you passionate about helping others, solving problems, and delivering exceptional service? We're looking for a Dedicated Client Support Partner in the Houston area to serve as the onsite liaison for a key Cigna client. In this highly visible role, you'll provide personalized support to employees, HR partners, and client stakeholders while helping ensure a smooth and positive healthcare benefits experience.
What you'll do to make a difference:
Build strong relationships with client teams and employees as a trusted Cigna partner
Resolve complex benefit, claim, authorization, denial, appeal, and incentive-related issues
Educate employees on healthcare benefits, wellness programs, and available resources
Support new hire onboarding, open enrollment events, health fairs, and wellness initiatives
Partner closely with Account Management to identify opportunities, share insights, and enhance the overall client experience
Deliver presentations, training sessions, and benefit education programs
What you need to be successful:
High School Diploma or GED required; Associate's or Bachelor's degree preferred
Healthcare insurance industry experience preferred
Strong customer service and problem-solving skills
Experience supporting clients, customers, or employee populations
Excellent communication and presentation abilities
Ability to manage multiple priorities independently in a fast-paced environment
Bilingual Spanish proficiency is required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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