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Deputy Call Centre Manager

Veritas Careers
Posted 13 days ago, valid for 10 days
Salary

$55,000 per year

Contract type

Full Time

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Sonic Summary

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  • Veritas Careers is seeking a Deputy Call Centre Manager for a successful automotive retailer in Leicestershire.
  • The role requires a proven background in Call Centre Management or a similar leadership position, along with a strong sales and customer satisfaction track record.
  • Key responsibilities include leading the team, driving performance, and ensuring compliance with regulations while maintaining a professional environment.
  • The position offers a competitive salary of £45,000, with an OTE of £55,000 based on performance.
  • Candidates should possess FCA accreditation or be willing to obtain it, along with exceptional leadership and coaching skills, and ideally have experience in a fast-paced environment.
Veritas Careers are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire.



Key Responsibilities
  • Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
  • Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
  • Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
  • Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
  • Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
  • Maintain a professional, friendly, and brand-aligned environment within the call centre.
  • Provide insights and feedback on customer trends during daily management meetings.
  • Liaise with internal departments to ensure seamless communication and collaboration across the business.


Requirements

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team?


What We’re Looking For
  • Proven experience in a Call Centre Management or similar leadership role.
  • Strong track record of driving sales and customer satisfaction.
  • Exceptional leadership, coaching, and motivational skills.
  • Strong organisational and time management abilities.
  • Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
  • FCA accreditation (or willingness to obtain).
  • A proactive, professional, and customer-focused mindset.


Benefits

The role comes with a Company Car, Competitive £45,000 basic salary and performance-based bonus with a £55k OTE.

If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.   

Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.

For a confidential, and honest chat with one of our motor-trade experienced recruitment specialists who understand your needs get in touch today. 

Honesty, Integrity. Quality - Veritas Careers





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