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This is a remote position.
The Digital Marketing & Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, and supports marketing activities, app management, and process documentation.
Key Responsibilities
Client & Stakeholder Support
- Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.
- Explain and promote mental health programs to potential clients.
- Manage bookings, cancellations, and reschedules through Cliniko CRM.
- Provide pre-appointment assistance and ensure client information is accurate and up to date.
Administration & Finance
- Maintain client data in Cliniko, Keap, and internal systems.
- Process invoices, payments, refunds, and account adjustments using Xero and Stripe.
- Coordinate with NDIS, the Department of Communities, and other third-party providers.
- Generate and submit reports for management and relevant agencies.
Digital Marketing & Content
- Create and update communication templates across CRM, email, and SMS platforms.
- Design marketing and visual content using Canva.
- Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.
- Support social media, website live chat, and other digital engagement activities.
- Maintain shared drives (Dropbox, OneDrive) for document and media management.
Technical & App Support
- Provide user support for the mental health app via phone, chat, or video.
- Test app functionality, identify issues, and coordinate with developers for resolution.
- Record and create instructional and training videos using Loom.
Process Development
- Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.
- Support the onboarding and training of new team members.
- Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).
Requirements
- Proven experience in digital marketing, social media management, admin or client support.
- Portfolio showcasing examples of digital content, communication templates, or marketing materials is required
- Experience in Microsoft 365, Cliniko (+), Keap CRM, Xero, Stripe (+), Canva, and cloud storage tools.
- Experience in Meta Ads, Google Ads, LinkedIn Ads and TikTok Ads
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Comfortable with technology and quick to learn new systems.
- Ability to work independently and handle confidential information responsibly.
- SEO experience is a plus
Desirable
- Experience supporting digital health, wellness, or service-based platforms.
- Familiarity with NDIS or community service processes.
- Background in marketing coordination or digital communications.
Benefits
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