Director of Warehouse Operations at Black Rifle Coffee Company in null

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

The Director of Warehouse Operations is responsible for the end-to-end performance, execution, and governance of all third-party logistics (3PL) partners, including warehousing, fulfillment, transportation support, and inventory management. This role ensures outsourced operations deliver against service, cost, quality, and compliance expectations while maintaining strong operational discipline and data integrity across the network.

This leader serves as the primary owner of 3PL execution, acting as the bridge between physical warehouse operations, system data, financial accuracy, and customer service outcomes. Success in this role requires strong operational leadership, deep understanding of warehouse and inventory processes, and the ability to enforce standards with external partners.

Job Details

Key Responsibilities

3PL Performance & Vendor Management

Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations

Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity

Lead regular performance reviews, audits, and business reviews with 3PL leadership

Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short

Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity

Inventory Management & Control

Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities

Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards

Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss

Monitor inventory health, including aging, excess, damaged inventory, and disposition processes

Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness

Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms

Operational Execution & Standardization

Drive standardization of operating procedures, reporting, and workflows across all 3PL sites

Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes

Lead root-cause analysis for operational failures and service defects and ensure timely corrective action

Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams

Data, Systems & Reporting

Ensure accuracy and integrity of operational and inventory data provided by 3PL partners

Validate WMS and TMS outputs, reporting, and interfaces with internal systems

Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues

Reduce reliance on manual workarounds and inconsistent reporting practices across the network

Cross-Functional Collaboration

Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities

Translate operational realities into clear insights and recommendations for senior leadership

Ensure alignment between physical execution, system data, and customer-facing commitments

Continuous Improvement

Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline

Drive improvements in warehouse execution, inventory accuracy, and process compliance

Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners

Promote a culture of ownership, transparency, and continuous improvement

Key Performance Indicators

Operational KPIs

Order accuracy and on-time shipment performance

Cost per order / cost per unit shipped

Productivity and throughput metrics

Dock-to-stock and cycle time performance

Inventory & Compliance KPIs

Inventory accuracy and reconciliation performance

Cycle count compliance and variance resolution time

Shrink and loss rates

Inventory aging and disposition cycle time

Audit results and corrective action closure rate

Qualifications

Bachelor’s degree in Supply Chain, Operations, Business, or related field

8–12+ years of experience in distribution, logistics, or 3PL management

Proven experience managing outsourced warehousing or multi-site logistics networks

Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems

Demonstrated ability to hold external partners accountable to performance standards

Strong analytical, communication, and leadership skills

Willingness to travel regularly to 3PL sites

Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.

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