Fusion Enablement Leader

We are looking for a highly motivated, results-oriented individual with executive presence to own Oracle Fusion enablement for Oracle Health Customer Success and to lead the cross-functional program that transitions Fusion + EHR customers to a single Oracle Health CSM model.

In close partnership with Customer Success Directors, Fusion Leadership, GTM, and cross-functional teams, this role will define comprehensive, modern enablement plans for Customer Success Executives and Directors. These plans will be rooted in best practices and designed to improve how our teams engage with customers, ultimately supporting customer success, renewals, and expansion efforts. 

Key aspects of this role include developing scalable enablement programs that support a global model—as we continue to grow in international markets.  This leader will serve as the primary enablement point into the Fusion organization for Oracle Health CSMs. They will translate Fusion roadmap, release, feature, compliance, supportability, adoption, and consumption information into practical CSM-ready guidance, training, playbooks, and customer engagement resources while maintaining a central source of truth for Fusion enablement assets, and ensuring that resources are organized in the flow of the Customer Lifecycle: Onboard, Implement, Adopt, Optimize, Renew, and Expand.

The leader will manage the Fusion + EHR single-CSM transition program, including workstream planning, stakeholder alignment, milestone tracking, risk and dependency management, communications, readiness reviews, field feedback loops, and adoption measurement.

The Leader will oversee the development and maintenance of SharePoint communication sites, ensuring enablement resources and updates are accessible and well-organized. This role is also responsible for creating and standardizing communications and presentation templates for both internal and customer-facing engagements. By enhancing internal communications and resource sharing, the Enablement Performance Leader supports a consistent and efficient enablement experience across the global Customer Success organization.

Enablement Performance Leader work closely with Customer Success Directors and Leadership to understand business needs, diagnose challenges, and design impactful enablement plans. We are looking for an experienced professional who excels in navigating complex, matrixed organizations with a customer-centric mindset. You will act as a consultative business partner, capable of securing executive sponsorship to measurably improve customer engagement, satisfaction and success through a well-equipped Customer Success team, as well as delivering and orchestrating plans,

This role will also collaborate with Human Resources and Customer Success Leadership to define and implement competency-based enablement plans.

The ideal candidate is passionate about enablement, program management, change leadership, process optimization, and strategic execution. Successful candidates bring analytical rigor, strong communications skills, practical project discipline, and the ability to influence across complex, matrixed organizations while keeping customer outcomes at the center.  The candidate should bring sound judgment, a proactive leadership mindset, and the ability to manage a diverse and fast-paced workload.

About the business 

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales. 

CUSTOMER SUCCESS 
We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos. 

PRODUCT SUCCESS  
We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s). 

CONSULTING/IMPLEMENTOR SUCCESS  
We work with consulting to ensure delivery and go-live success is the gateway to customer success. 

GTM SUCCESS  
We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.  

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.