GL/AUTO LIABILITY CLAIM COORDINATOR

• Function with autonomy, diplomacy and professionalism within the guidelines established by this organization
• Report on all information pertaining to all key indicators of the organization to include but not be limited to Fleet, Insurance & Liability exposures as it relates to this specific job description
• Administer the principles of short- and long-range planning to anticipate and avoid issues
• Utilize the support staff to the best interests of this organization
• Act as a liaison, Team Leader and link communication between the Vice President of Insurance/ Corporate Compliance Officer, management and support staff
• Function with the highest esteem in dealing with all employees, clients and consumers of this organization
• Maintain a high level of confidentiality
• Administer the principles of short- and long-range planning to anticipate and avoid issues
• Promote the organization, “TEAM SPIRIT”, harmony and an image of high professional esteem

1. RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS:

• Primary intake of all GL/AUTO claims
• Establish and maintain strict adherence to approved work schedule.
• Input new claim loss data into applicable claim systems
• Evaluate practices, procedures, and facilities to assess risk
• Investigate accidents or incidents to discover causes
• Recommend solutions to issues, improvement opportunities, or new prevention measures
• Report on health and safety awareness, issues, and statistics
• Inspect Quality on job sites
• Attend Safety Committee meetings either remotely or in person.
• Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards
• Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements
• Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims
• Provide professional customer service to all internal and external customers
• Maintain organization of claim files with accurate and timely documentation of work activity
• Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail
• May be called upon to assist with special projects or other tasks not specifically listed in this job description. 

• High-School diploma or GED required; College degree preferred
• Two or more years of general insurance, claim department operations, or related experience preferred
• Experience directly related to OSHA reporting, OSHA certification preferred.
• Results driven with demonstrated problem-solving and basic investigative skills
• Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations
• Excellent verbal and written communications skills with the ability to interact with a variety of audiences effectively
• Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)
• Valid Driver’s license and reliable transportation
• Willingness to continue education to stay current with the changing regulations

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.

The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and Teamwork.

From time-to-time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been given to you. A well-trained and cross-trained staff is essential in this organization. Your job knowledge in all areas of your field will benefit both you and this organization.

Schedule Flexibility:

Please note that work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, and location may be required.

The more you know and the more areas you can work in this affiliate will add value to you, as a person, as well as value and continued success of Inperium, Inc. & Family of Services.