Intake Coordinator, Referral Relations

About Us

Verbal Beginnings is here to make a difference and give every child a chance. Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade. It’s the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever before!

Our Mission: Changing lives. One child at a time. One professional at a time.

Summary:

The Intake Coordinator is responsible for building rapport and establishing connections with prospective clients and referral sources. The Intake Coordinator assists prospective clients with any questions as well as guides them through the various offerings at Verbal Beginnings to determine the best fit. Working collaboratively within the intake department as well as field and center operations departments, the Intake Coordinator represents the organization with excellent customer service and is responsible for maintaining organized and detailed records of interactions with leads.

As an Intake Coordinator, Referral Relations, you will

• Build rapport with and maintain/nurture relationships with referral sources (diagnosticians, pediatricians, and other partners); proactively re-engage lapsed referral partners.

• Call on and respond to new and existing client and referral bases to support targeted region and program goals (approx. 50–75 calls per day).

• Manage a caseload of intakes: guide potential clients through the enrollment/intake process and screen them for entry into the appropriate program.

• Attend sales calls and in-person meetings with referral sources to present updated information on Verbal Beginnings program openings and availability.

• Maintain detailed, accurate records of all leads, referrals, and communications in Salesforce.

• Track and report performance data on calling outcomes against goals.

• Collaborate with field operations and center operations teams to support their departmental goals.

• Maintain working knowledge of Applied Behavior Analysis (ABA) therapy — how it works and how it's implemented across VB's programs — sufficient to speak knowledgeably with referral partners and families.

• Stay current on state regulations governing insurance coverage of ABA services for children diagnosed with ASD, across all states VB serves.

• Perform other duties as assigned.

About You

• Associate's or Bachelor's degree preferred (in-progress accepted).

• 3+ years of experience in a high-phone-volume role.

• Minimum of 3 years of customer service or related experience.

• Proficiency in Google Workspace or Microsoft Office Suite.

• Experience with Salesforce or CentralReach preferred.

• Existing knowledge of autism education or Applied Behavior Analysis preferred.

• Comfort with business development / sales-oriented outreach.

• Strong relationship-building, communication, and organizational skills.

Company Overview:

Verbal Beginnings is a growing, BHCOE-accredited and BCBA-owned and operated autism therapy provider serving children diagnosed with autism. Work for a company that believes in educating parents, disseminating evidence-based ABA, collaborating as a team, innovating in the field with new research, and inspiring others to pursue long-term careers helping our clients. VB offers a variety of programs, including our Early Intervention Center program, In-home program, Social Skills program, Feeding program, and Comprehensive Services program, which includes Speech and OT services! 

Verbal Beginnings’ personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex. Verbal Beginnings’ employment opportunities are provided for applicants with disabilities and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.