Junior Customer Care Agent (M/K)

For our client, a fast-growing international organization operating across multiple markets, we are looking for Junior Customer Care Agents to join a newly developing Customer Care team.

We are looking for communicative and customer-oriented individuals who enjoy working in an international environment and are comfortable supporting customers from different countries.

Key responsibilities:

• Provide day-to-day support to international customers;
  
• Handle customer inquiries and resolve issues in a professional and timely manner;
  
• Communicate with customers through available service channels;
  
• Register and manage customer cases in the CRM system;
  
• Follow up on customer requests and ensure that issues are resolved effectively;
  
• Cooperate with the Customer Care Lead and other internal teams;
  
• Support the development of high-quality customer service standards;
  
• Prepare basic reports and work with customer-related data.
  

Wymagania

• English at B2/C1 level;
  
• Experience in working with international customers;
  
• Good knowledge of MS Excel;
  
• Experience working with CRM systems;
  
• Strong communication and customer service skills;
  
• Good problem-solving skills;
  
• Ability to work independently and as part of a team;
  
• Good organizational skills and attention to detail.
  

Świadczenia

• Employment within a fast-growing international organization;
  
• Opportunity to join and contribute to a newly developing Customer Care team;
  
• Daily cooperation with international customers and teams;
  
• Opportunity to develop your skills in Customer Care and international customer service;
  
• Possibility to grow together with the organization;
  
• Salary based on experience and qualifications.