LCS Customer Care Project Manager - Key Account (Dallas/Ft. Worth)

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

LCS Customer Care Project Manager – Key Account (Dallas / Fort Worth Metro)

Key Responsibilities

• Ensure compliance with Krones and customer safety standards.
• Serve as the primary customer contact for aftermarket services, projects, and related activities.
• Partner closely with LCS Sales and customer to lead technical project discussions and apply quality gates that drive customer satisfaction.
• Demonstrate a strong ownership mindset through proactive customer engagement and on-site presence. 
• Travel requirement: Minimum 40% domestic travel.

Technical Expertise

• Strong knowledge of bottling and packaging lines, production equipment, and manufacturing systems.
• Experience with aftermarket service, maintenance, and modernization activities.
• Ability to identify customer needs and develop effective technical solutions.

Project Management (After-Market - Retrofits, Maintenance plans, OEE-Hypercare, etc.) 

• Manage project budgets, schedules, and execution.
• Coordinate cross-functional stakeholders throughout the project lifecycle.
• Lead projects from quotation through installation, commissioning, and customer acceptance.
• Manage claims, change requests, and final payment collection.

Customer Leadership

• Build and maintain strong customer relationships.
• Act as the single point of contact for key customer accounts.
• Lead customer meetings, resolve issues, and drive customer satisfaction.

Cross-Functional Leadership

• Collaborate with Sales, Engineering, Order Management, Manufacturing, Field Service, and third-party suppliers/OEMs.
• Identify and support Performance Parts opportunities.
• Lead teams and drive results during both routine operations and critical service events.

Candidate Profile

• Self-motivated, results-driven, and highly accountable.
• Excellent written and verbal communication skills.
• Strong customer focus with a collaborative team-oriented approach.
• Willingness to travel extensively and maintain a strong customer presence.
• Preferred: 10+ years of experience in beverage, bottling, packaging, field service, or aftermarket project management with a proven track record of technical leadership, project execution, and customer relationship management.

Compensation & Benefits

• Salary range: $100,000 - $115,000, commensurate with skills and experience.
• Eligible for performance-based bonus opportunities (not guaranteed).
• Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, FSA options, EAP, paid time off, paid holidays, and retirement plan participation based on eligibility.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

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