Loss Prevention Officer

Job Summary:

TheLoss Prevention Officer will be stationed at the store exit and will be responsiblefor engaging customers while protecting company assets and supporting overallprofitability. Serving as the final layer of defense against shrinkage, thisrole focuses on deterring theft, identifying discrepancies, and maintaining avisible security presence. The position holder must balance strong vigilancewith professionalism, ensuring security protocols are upheld while delivering apositive, respectful customer experience.

Specific Dutiesand Responsibilities:

·       Monitor the exitof high-risk merchandise frequently targeted by theft, ensuring proper purchaseverification and control.

·       Verify that items leavingthe store matches purchase receipts to reduce scanning errors and prevent loss.

·       Inspect the exitarea and surrounding spaces for hazards or obstructions that could pose safetyrisks or liability concerns.

·       Identify andaddress attempted theft involving carts or baskets of unpaid merchandise usingnon-confrontational techniques.

·       Delivercourteous, final interactions with customers to ensure satisfaction whilereinforcing a visible security presence.

·       Observefront-end operations and employee behavior to detect potential internal theft,including unauthorized discounts.

·       Maintain clearand organized exit pathways to support smooth customer flow and ensureemergency access is unobstructed.

·       Act as theprimary point of contact for security personnel and law enforcement duringincidents requiring intervention or investigation.

·       Conduct routinechecks of exit security systems, including alarms and barriers, to ensureproper functionality.

·       Monitor cartsand baskets to prevent concealment of unpaid merchandise, particularly inundercarriage or hidden areas.

·       Maintain aprofessional and approachable presence that promotes customer confidence andreinforces a safe shopping environment.

·       Accuratelyrecord and report all incidents, suspicious activities, and safety concerns inreal time for operational review and legal purposes.

The Work Environment

Requirements

QUALIFICATIONS:

Education and/or Experience

RequiredSkills and Qualifications

• Excellent customer service skills
  
• Strong written and oral communication skills
  
• A polite and professional approach
  
• The ability to solve problems
  
• The ability to build and maintain rapport quickly with diverse populations.
  
• The ability to deliver clear and concise verbal and non-verbal communication skills.
  
• The ability to maintain a calm, helpful, and professional attitude under pressure.
  
• Maintain a baseline understanding of the Home & Building Depot’s various departments’ procedures to provide accurate directions