Manager, Service Delivery - Data Center

Education

Required: Bachelor's Degree 

Education Substitution: Experience can be substituted for education.

Work Experience

Required: 

8+ Years of IT infrastructure

Experience Substitution: Education can be substituted for experience.

Knowledge, Skills, & Abilities

• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others)
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at business intelligence
• Adept at digital literacy skills

Licenses/Certification(s)/Registration(s)

preferred​:

• ITIL foundations

• Current Cisco Certification(s)
• BICSI-RCDD
• BICSI-DCDC
• Schneider DCCA
• CNET CDCDP

• Familiarity with:
• ANSI/TIA-942 (Infrastructure & Design)
• BICSI 002 (Best Practices and Implementation)
• ANSI/TIA-606-B (Administration and Labeling)

Competencies

Leadership & Talent: Coaches, mentors, reviews and delegates work to lower level professionals. Manages highly complex projects or processes.

Communication & Influence: Requires communication with senior leadership. Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and/or advising. Influences parties within the department regarding concepts, practices and approaches.

Organizational Impact: Works to achieve operational, functional, and/or business targets with significant impact on departmental results. Recognized subject matter expert; helps develop new and improved products, processes and systems within the department. Contributes to the development of goals and planning efforts for the department. Manages large projects or processes that span outside of the department.

Knowledge & Experience: Requires mastery of specialty area and working knowledge of industry practices/other areas, typically obtained through advanced education (Masters) and strong experience.

Problem Solving: Evaluates situations using multiple sources of information.

Interpersonal Skills: Developed communication and diplomacy skills used to direct/persuade/influence others.