Manager - Revenue Operations

We’re a group of talented, driven professionals who strive every day to improve the lives of our clients, our providers and the ultimate stakeholders – the injured workers. We offer an exciting workplace environment plus competitive salaries and benefits. What makes us stand out? It’s the people, the culture we foster and the opportunity to learn and to grow.

Job Summary

The Manager, Revenue Operations Strategy is focused on supporting Revenue Operations leadership to develop long-term operational strategies to meet company objectives. This role will focus on how to maximize efficiency and productivity through technology, extensive process analysis and interdepartmental collaboration. They will analyze current operational processes and performance, recommending solutions for improvement where necessary and work collaboratively with Senior leadership, Product Management, and other departments to operationalize and implement effectively. The ultimate goal of Manager, Revenue Operations Strategy will be to ensure Revenue Operations continues to evolve and we align ourselves with department goals designed to facilitate reimbursement to our provider network and bill our clients timely and accurately. We are seeking an organized, analytical, and strategic individual who is proactive and takes initiative to propel the department forward and support our business goals. 

Primary Duties & Responsibilities

• Will work closely with Product Management to articulate and outline business requirements for technology initiatives. 
• Act as a SME for Business Intelligence and Analytics on Qlik, and other analytics requests. 
• Devise strategies for ensuring the growth of Revenue Operations programs and implement process improvements to maximize efficiency and effectiveness. 
• Work collaboratively with leadership to identify business needs/wants to achieve department goals. 
• Develop, implement, and monitor operational changes to ensure value and success metrics are being met. Will have oversight of operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives being implemented. 
• Works closely with the leadership team to identify trends within the department, including but not limited to, training opportunities, productivity, turnover, and customer or internal issues. 
• Maintain and update department-specific documentation as needed, while working closely with QA and Training teams to ensure communication and processes are consistent. 
• Promote and champion various initiatives to promote a positive culture within the department.

• Bachelor’s Degree required
• Critical thinking, Analytical skills, and process optimization are key
• Leadership or management experience preferred
• In depth knowledge of multiple operational functions, including Rev Ops, Core Ops, Provider MGMT, and Account Management preferred
• Ability to streamline or implement processes and roles that increase output and efficiency while supporting rapidly shifting business demands
• Masterful organizational, communication, and leadership skills
• Extremely strong analytical skills to investigate and present data to support or solve complex business problems 
• Strong Microsoft Office Suite experience, including Excel, PPT, Teams

Working Conditions & Physical Requirements

• The work environment characteristics described here is representative of those of a standard office setting. The noise level in the work environment is usually moderate. 
• While performing the duties of this job, the employee must be able to remain in a stationary position over 50% of the work day; move about inside the office to access files or office equipment; use hands to finger, handle, or feel objects, tools, or controls to operate a computer and other office productivity machines; reach with hands and arms; must communicate and converse with co-workers; and detect/discern information accurately. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 10 pounds

What We Offer

• Possibility for remote and hybrid work opportunities
• Great work-life balance
• Medical, Dental and Vision insurance
• Company paid Life & Disability Insurance
• Flexible Spending Accounts
• 401(k) with employer contribution
• Generous Paid Time-Off policies 
• Employee Assistance Program
• Referral Program