Medical Office Receptionist

Medical/Front Office Assistant

Key Responsibilities

• Answer inbound patient calls and return patient messages promptly and professionally.
• Greet patients and manage the check-in and check-out process.
• Schedule patient appointments and maintain accurate scheduling information.
• Obtain and verify patient insurance information.
• Provide excellent customer service and communicate effectively with patients, providers, and staff.
• Submit and manage medication prior authorizations, including gathering required documentation, submitting requests to insurance companies, monitoring authorization status, and communicating with pharmacies and insurance carriers as needed.
• Prepare, submit, and coordinate medical records and clinical documentation.
• Maintain accurate and organized patient records while following HIPAA requirements and patient privacy standards.
• Complete administrative and clinical paperwork accurately and in a timely manner.
• Use computers, email, EMR/EHR systems, and other healthcare-related technology.
• Prioritize and independently manage responsibilities in a fast-paced medical office.
• Collaborate with providers and staff to support efficient daily office operations and a positive patient experience.
• Learn and adapt to new healthcare processes, procedures, and information.

Qualifications

• 2 years of college preferred.
• Strong verbal and written English communication skills.
• Spanish is a plus.
• Strong organizational and time-management skills.
• Excellent keyboarding skills with the ability to type quickly and accurately.
• Comfortable working independently as well as collaboratively with a team.
• Professional and discreet when handling confidential patient information and PHI.
• Positive, dependable, and patient-focused with a genuine interest in helping others.

Schedule

Compensation

Location

• Beacon Behavioral Health Partners is an equal opportunity employer
• We are committed to creating an inclusive environment for all employees and applicants