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Operations Analyst - Thursday - Monday 8:00 AM - 5:00 PM EST

Virtual Professional
Posted 12 days ago, valid for 9 days
Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • This remote Operations Analyst position requires 1-2 years of experience in logistics, transportation, or operations coordination.
  • Key responsibilities include maintaining data integrity, disputing service failures, and providing insights for data-driven decision-making.
  • Candidates should have experience with Transportation Management Systems (TMS) and strong communication skills.
  • The role involves monitoring business performance and ensuring client operational goals are met, while managing multiple tasks accurately.
  • The position offers a work-from-home setup with a schedule from Thursday to Monday, 8:00 AM - 5:00 PM EST, and provides necessary equipment.

This is a remote position.

As an Operations Analyst, you will play a crucial role in keeping reports up-to-date and maintaining the data integrity of the account. In this role, your key responsibilities will include proactively disputing service failures, finding data trends and patterns, and maintaining accurate records within our TMS and USPS Portal.Ā Your primary responsibility is to provide insights to help leadership make data-driven decisions, monitor business performance, and ensure Client operational goals are met.

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Requirements

  • 1ā€“2 yearsĀ of experienceĀ in logistics, transportation, freight brokerage, dispatching, or operations coordination.
  • Experience working withĀ Transportation ManagementĀ Systems (TMS)Ā and updating customerĀ information.
  • Experience processing andĀ trackingĀ transportation-related documentationĀ and meetingĀ customer deadlines.
  • Experience communicatingĀ withĀ customers, suppliers, carriers, and internal teams.
  • AbilityĀ toĀ identify, troubleshoot,Ā and escalate operationalĀ issuesĀ to the appropriateĀ team members.
  • Experience coordinatingĀ additional trips/loadsĀ and working withĀ transportation systems.
  • StrongĀ ability toĀ manage multiple tasksĀ and deadlinesĀ while maintaining accuracy.
  • Previous experience inĀ customer service,Ā preferably within theĀ logistics or transportationĀ industry.
  • StrongĀ written and verbalĀ communication skills inĀ English.
  • Ability to workĀ independently and proactively, identifying potentialĀ issues before theyĀ escalate.
  • ExperienceĀ usingĀ TMS platforms, customerĀ portals, and transportationĀ management systems. Experience withĀ 3GĀ is a plus.


Benefits

Work from home.
ā±ļøĀ Thursday - Monday 8:00 AM - 5:00 PM EST
We provide you with the equipment.




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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.