This is a remote position.

About Us:

Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values:

Freedom, Love, Team, Growth, Excellence, and Courage

These values are the foundation of how we serve our customers and how we treat each other. We are seeking a driven Outbound Sales Representative to join our team!

The Opportunity:

As our Outbound Sales Representative, you will take inbound sales calls, call former customers to bring them back, run post-purchase welcome calls, and book appointments for our certified Wellness Coaches. This is a Full-Time Non-Exempt Individual Contributor role reporting to the Value Added Sales Team Leader.

Outbound calling is a core part of this role, not an occasional task. If cold calling sounds like a problem, this is not the right fit. If it sounds like a challenge you want, keep reading.

The Team:

The Value Added Sales team helps customers find the right products and programs for their health goals, brings former customers back, and builds relationships that last well beyond a single order. This role is the entry point to a defined three-tier sales career track, with published advancement criteria.

What You’ll Get To Do:

Inbound Sales

Take inbound sales calls Monday through Friday, from 9:00am CST - 5:30pm CST and handle every order accurately
Recognize when a customer needs a specialist and warm-transfer them

Outbound Reactivation

Call former customers to re-engage them and bring them back to products they loved
Work your segments cleanly, with full compliance clearance before any outreach

Customer Relationships

Run 21-day post-purchase welcome calls to check in on new customers
Qualify leads and book appointments for our Wellness Coaches, with a clean handoff

Opportunities and challenges you’ll be excited to help us with:

Building out a reactivation motion that is still young, where what you learn shapes how we do it
Growing into a quota-carrying role with published, measurable advancement criteria

Requirements

Who You Are:

Comfortable picking up the phone. You can call someone who is not expecting you, have a real conversation, and do it again on the next call.
Genuinely interested in people. You listen first and recommend second. Customers can tell the difference between helping and reading a script.
Organized and reliable. Your notes are clean, your coding is accurate, and you finish what you start.
Coachable. You take feedback and apply it. You would rather be corrected than left to guess.
Ambitious about where this goes. You want a career track, not just a job, and you are willing to earn it.
Who you are not: someone looking for a passive order-taking role, or someone who needs every answer handed to them before they will make the call.

What You Have:

Comfortable in a CRM, order system, and phone platform, and quick to learn new tools
Clear, warm phone presence and strong written notes
High school diploma or equivalent
Previous phone sales, inside sales, or customer service experience a plus!
Interest in health or wellness, or experience with subscription products, a plus!

Benefits

Compensation & Growth:

$15.50 – $17.00/per hour, plus performance-based bonuses.

This is the entry point to a defined three-tier sales career track. As you build product knowledge and a book of business, you can advance to Wellness Advisor and then Wellness Coach — commissioned roles with accelerators for sustained performance. The criteria to get there are published, so you will know exactly what it takes from your first day.

Why You’ll Love It Here:

The People. You will be surrounded by talented, supportive, kind people you can be proud to work with.
The Mission. We are relentlessly focused on helping people live pain free lives. It feels good to serve others.
The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage
The Path. A written three-tier career track. You will know exactly what it takes to move up, from day one.

The Benefits:

Remote work from home, with a healthy work/life balance and flexible schedule
Medical, dental, vision, life and disability insurance, plus 401K (full time only)
Flexible PTO (full time only) and performance based bonuses
Discount on HBI products and an amazing team-centered culture felt at all levels!

Please Note: Before applying, know that we take hiring very seriously. Interviewing may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with every candidate, we do our best to run a thorough process for those we identify as a potential fit.

The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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