Patient Access Technical Specialist

It's more than a career, it's a calling.

Worker Type:

Job Highlights:

This is a full-time, day-shift position working Monday through Friday from 8:00 AM to 4:30 PM. The role is primarily remote, with onsite clinic support provided as needed. Candidates must have knowledge of EPIC outpatient registration, insurance coverage, and denial management, as well as the ability to train new staff on outpatient clinic registration processes.

Job Summary:

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responsible for providing expertise for the implementation, optimization, maintenance and monitoring of Revenue Cycle operational processes.
• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers.  Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows.  Training may include computer applications, frontline organizational development, clinic processes, operational procedures and the development of materials.
• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
• Other duties as assigned.

EDUCATION

• Bachelor’s degree or equivalent combination of experience and education

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

Work Shift:

Scheduled Weekly Hours:

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.