Patient Account Representative-Full time- Waterloo-on site

Employment Type:

Shift:

Description:

• Reviews paper claim and fills in locators for insurance company and updates series when needed.

• Transfers corrections onto computer system.

• Sends claim to insurance company (electronically or via mail).

• Maintains knowledge of current standards with insurance company and assure compliance.

2. Follows up on claims on first-time billings and takes action as appropriate.

• Resolves discrepancies in bill payment by following up with insurance company.

• Initiates correspondence between insurance company and patient.

• Determines appropriate action to take (i.e., resubmitting claim, billing patient, billing secondary insurance).

3. Resolves billing issues with insurance companies, patients and physicians’ offices.

• Follows up on correspondence with customers.

• Initiates communication with other health system departments for clarification.

• Responds to customer inquiries via phone and takes appropriate action.

• Communicates results of investigations to customers.

• Documents all communications and actions in series system completely.

4. Registration functions.

• Creates an account from clinic encounters

• Enters charges into computer system.

5. Adheres to all safety, infection control and employee health policies and procedures.

• Attends required safety programs.

• Appropriately and consistently uses the personal protective equipment required of the job.

• Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations.

• Reports and removes unsafe equipment/furniture.

• Asks for assistance when needed to assure safety for all involved.

• Maintains a safe working environment and practices safe working habits.

MINIMUM QUALIFICATIONS 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.