ProAdmin Testing & Client Support Specialist

WinTech is seeking an experienced professional to join our team as a ProAdmin Testing & Client Support Specialist. In this role, the majority of your time will be spent on testing and quality assurance for ProAdmin, with a smaller portion spent supporting and training clients in a variety of formats (e.g., onsite, virtual, email). 

Our product suite includes:  

• ProAdmin - a robust suite of defined benefit administration tools known as ProAdmin Desktop and ProAdmin Server. These tools are targeted to outsourcers, corporations and actuaries. ProAdmin allows benefit analysts to “code” complex plan provisions without the need for programmers. ProAdmin Server incorporates the ProAdmin calculation engine into the client’s existing architecture, such as a participant website, voice response system, call center system, etc.   

• ProVal - the global standard in pension valuation and forecasting, used by both actuaries and asset managers  

• ProVal PS – a desktop toolkit for plan sponsors which complements ProVal  

This is an excellent opportunity for an experienced defined benefit professional looking to apply their expertise at the leading actuarial software provider. This unique role allows candidates to work remotely from any location within the United States, with visits to our Connecticut office as needed.  
 
Please note - this is a specialized role requiring experience with Defined Benefit (DB) pension plans and differs from typical support positions. 

WinTech is part of the Gemini Group, one of the operating groups within Constellation Software Inc. (CSI). Being under CSI—a global leader in vertical market software—means we benefit from the stability, innovation, and long-term investment philosophy of a world-class software organization, while still operating with the agility and culture of a specialized team. 

Learn more about us here: 

➡️ WinTech: wintech.com 

➡️ Gemini: csigemini.com 

➡️ Constellation Software: csisoftware.com 

Key Responsibilities:  

• Testing & Quality Assurance: Conduct testing of ProAdmin enhancements and client solutions ((e.g, complete assigned alpha and beta testing applying thoughtful scenarios, review and test interface changes, calculation results and help features)  

• Client Support & Consulting: Assist ProAdmin users by providing expert advice, troubleshooting issues, and documenting best practices  

• Client Engagement: Configure client DB plans using ProAdmin Desktop, ensuring seamless integration and installation, and collaborate with internal teams and clients to manage projects effectively.  

• Training: Verify ProAdmin training manual changes, participate in ProAdmin web training development, participate in user training (both onsite and virtually).  

• Development & Programming: Participate in the design of ProAdmin enhancements based on user requests, regulatory updates, and technological advancements. If interested, work under the guidance of senior programmers to implement enhancements (ProAdmin uses APL; programming experience is not required.).  

Qualifications: 

• Experience in Defined Benefit outsourcing, DB valuation, or a related software testing/QA role 

• Expertise in DB plan document interpretation and setup 

• Working knowledge of actuarial concepts and benefit calculations – (e.g data storage, retrieval, and updates; user interface development; output of results; software updates) 

• Experience with DB administration workflows in outsourcing and client environments 

• Previous experience with development of general benefit calculation tools 

• Expertise of creation of participant forms and letters 

• Knowledge of current US defined benefit administration rules, regulations and calculations 

Technical Skills: 

• Ability to independently test and validate benefit calculations generated by ProAdmin’s tools 

• Strong mathematical and logical problem-solving abilities 

• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Project) 

• SQL or database experience is an asset 

Nice to Have: 

• Math degree or strong math background 

• Actuarial exams or credentials 

• Experience with ProAdmin or ProVal 

Soft Skills: 

• Strong communication and documentation abilities 

• High attention to detail 

• Ability to work both independently and collaboratively 

• Experience managing client projects and relationships is an asset 

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🩵 What's Important to us at Gemini 

🧭Customers are our Compass: We're customer focused and design our experiences and products with our customers in mind. We make long-term investments - in people, technology, and customers.  

🧠 Curiosity-led: learning is the key to success, sharing expertise and best practices is how we grow together. We get 1% better every day. 

🤝 Collective by nature:  We share best practices and experiences with one another. We communicate clearly and transparently and lean into candid, direct feedback.