About the Role

Role: Full time | Remote – Ohio residents

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!

You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed.

Pay Transparency

This position starts at $13 per hour.

What to Expect

As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.

Why apply:

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development opportunities

You need:

Computer, typing and phone skills
Interpersonal skills
Detail oriented
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
See Skills for Success below

Tasks:

Provide excellent service via phone and live chat
Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
Chat hours:
- M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
- Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

Computer, typing and phone skills
Can speak and type proficiently at the same time
Able to problem-solve, act as a consultant and resolve customer issues
Solid work ethic, able to meet deadlines
Excellent organizational and interpersonal skills, strong attention to detail

Eligibility Requirements

Must have the ability to pass a pre-employment background check and drug screen
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)

Schedule

Training (requires 100% attendance):
- First four weeks – instructor-led:
  - Monday - Friday
  - 8 hours per day between the hours of:
    8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time
- Next four weeks – hands-on calls:
  - Scheduled during center's hours of operation (see work schedule below)
Work schedule:
- Available to work shifts within the center’s hours of operation:
  - Monday - Friday (No weekends!)
  - 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
- Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Degree in a relevant or related field
Experience in the automotive industry

Remote Work Requirements

Ohio resident
Secluded and distraction-free work environment
Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported

The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Learn more about this Employer on their Career Site