Remote Reservations Customer Service Agent – Travel & Hospitality

This is a remote position.

Remote Reservations Customer Service Agent – Travel & Hospitality

Living for Tomorrow is currently accepting applications for a remote reservations and customer service opportunity supporting a major travel and hospitality program.

This role is a strong fit for someone who enjoys helping customers plan memorable experiences, can manage detailed reservation information, and delivers patient, friendly service in a fast-paced remote environment.

Compensation

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

Agents may assist customers with:

• Creating, confirming, and managing reservations
  

• Lodging and accommodation questions
  

• Dining-related requests
  

• Ticket and package questions
  

• Air and travel-related reservation support
  

• Availability and pricing inquiries
  

• Promotions and package information
  

• Dietary and special requests
  

• VIP arrangements
  

• Resolving guest concerns professionally
  

• Providing detailed information so customers can make informed travel decisions
  

Servicing Availability

Servicing intervals are available:

The most availability is typically on:

Saturday, Sunday, and Monday

Agents must be able to service:

5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both

During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required weekend intervals.

Certification Schedule

Certification Dates: September 28, 2026–October 29, 2026

There is no class on October 12, 2026.

First-day attendance is mandatory, and consistent participation throughout certification is strongly encouraged.

Certification Requirements

Successful certification includes:

• Maintaining a 90% cumulative average on required knowledge checks and assessments
  

• Achieving at least 90% on required certification calls
  

• Completing all required coursework
  

• Participating in assigned role-play activities
  

• Completing the required Security Awareness course and achieving at least 85%
  

• Meeting required servicing and performance expectations
  

A webcam is required during certification activities.

Equipment Requirements

Agents must have:

• Windows 11 computer with all updates completed
  

• Operating system set to English
  

• Hardwired USB VOIP headset
  

• Wireless headsets are not permitted
  

• Smartphone or tablet capable of running a security-token application
  

• Webcam for certification
  

• Equipment capable of successfully completing required PC scans
  

Performance Expectations

Agents are expected to maintain:

• Commitment Adherence: 90% or higher
  

• Guest Satisfaction: 88% or higher in production
  

• Average Handle Time: 570 seconds or less in production
  

• Quality Assurance: 90% or higher
  

• Strong accuracy, professionalism, and customer-service standards
  

Screening & Enrollment Requirements

This opportunity requires:

• Background check
  

• Photo ID verification
  

Additional eligibility restrictions apply based on prior program history, current enrollments, servicing performance, and certain conflicting travel-industry relationships.

Ideal Candidate

You may be a strong fit if you:

• Enjoy travel, hospitality, or reservation-based customer service
  

• Communicate warmly and professionally
  

• Have strong attention to detail
  

• Can remain patient during complicated customer situations
  

• Are comfortable navigating multiple systems
  

• Can follow detailed procedures and workflows
  

• Have a dependable home workspace
  

• Can consistently meet scheduled servicing commitments
  

• Are comfortable being on camera during certification activities
  

Ready to Start Your Remote Journey?

If you enjoy helping customers plan experiences and want a structured remote opportunity with training and support, apply with Living for Tomorrow to begin the qualification process.

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.