Senior Director, Portfolio Leadership

Key Responsibilities

Commercial Strategy & Growth

• Co-own revenue growth, contributing directly to pipeline development, deal strategy, and win execution
  
   

• Partner with Business Development (BD) and Subject Matter Experts (SME) to shape client opportunities into scalable, high-value solutions
  
   

• Actively participate in client engagements, proposals, and bid defenses as a solutions expert[AV1] 
  
   

• Identify market trends and translate them into commercial offerings, differentiated capabilities, and repeatable solutions
  
   

• Partner with Business Development, Marketing, and Inside Sales to support market-facing content, campaigns, and outreach aligned to solution offerings

Solution Architecture & Offering Development

• Lead the design and evolution of integrated, client-centric solutions across PBS and other Cytel services
  
   

• Translate complex client needs into clear, executable solution frameworks that balance value, feasibility, and profitability
  
   

• Leverage the PBS and other Cytel service catalogues, ensuring offerings are modular, scalable, and commercially compelling solutions to meet customer needs
  
   

• Partner with Global Functional Heads (GFHs) to align capabilities with market demand and future growth areas

Portfolio Leadership & Value Delivery

• Oversee portfolio delivery to ensure alignment with commercial commitments and client outcomes
  
   

• Ensure strong linkage between solution design, scope, pricing, and delivery execution
  
   

• Drive financial performance, including margin optimization, forecasting accuracy, and resource efficiency
  
   

• Establish governance to proactively manage risk, scope evolution, and client satisfaction

Operating Model & Cross-Functional Integration

• Operate within an agile, commercially aligned model connecting BD, SAM, delivery, and functional SMEs
  
   

• Ensure seamless handover from sales to delivery, maintaining continuity of solution intent and client expectations
  
   

• Enable data-driven decision-making through KPIs tied to growth, profitability, and delivery performance

Client Engagement & Market Presence

• Serve as a senior point of contact for strategic clients, particularly in complex or high-value engagements
  
   

• Build Cytel’s reputation as a thought partner in advanced analytics, patient data, and real-world evidence, together with the SMEs in each of these spaces
  
   

• Represent capabilities externally through industry engagement, thought leadership, and client forums

KPIs & Success Metrics

Commercial Success KPIs

• Proposal volume (number of opportunities supported)
  
   

• Competitive hit rate (win rate vs competitors)
  
   

• New business awards (NBA) value at or above budget
  
   

• Revenue contribution from supported and influenced opportunities
  
   

• Pipeline value shaped through solution architecture engagement
  
   

• Growth in average deal size and multi-service solution adoption
  
   

• Gross margin performance aligned to targets

Customer Success KPIs

• Client satisfaction (CSAT/NPS) for supported programs
  
   

• Client retention and expansion within key accounts
  
   

• Upsell and cross-sell revenue contribution
  
   

• Delivery aligned to defined client outcomes

Operational Alignment KPIs

• Forecast accuracy between sold and delivered scope
  
   

• Quality of scope definition and change management
  
   

• Effectiveness of sales-to-delivery handover