Senior Product Manager

Job Summary:

Job Description:

Responsibilities

• Own end-to-end product strategy and roadmap for the Driver and Rider applications (mobile and web). 

• Own the full backlog: writing and refining user stories with clear acceptance criteria, setting sprint goals, defining Definition of Done, and making real-time scope trade-off calls as priorities shift. 

• Facilitate or attend lightweight, pragmatic agile ceremonies for your team, including standups, sprint planning, reviews, and retros, sized for a small, high-trust team rather than a heavy formal process. 

• Conduct customer interviews and discovery to identify market opportunities and validate solutions; strong candidates without this experience will be supported in developing it. 

• Use AI tools both to accelerate your own workflow (specs, synthesis, research, documentation) and for rapid prototyping and mockups (e.g., Claude Design, Figma AI, or similar). 

• Partner closely with Engineering leadership to rebuild delivery trust and produce visible, credible progress on the modernization effort. 

• Work closely with UX/Design throughout discovery and delivery, ensuring product decisions are grounded in solid user research and design rigor rather than made in isolation. 

• Apply structured prioritization frameworks (e.g., RICE, weighted scoring, cost of delay) to make roadmap and backlog decisions transparent and defensible to stakeholders. 

• Balance long-term technical investment against short-term delivery needs, including build vs. buy vs. partner decisions. 

• Identify, track, and actively manage technical debt within your product area. 

• Define and monitor quality and performance metrics; use them to drive continuous improvement.

• Deliver clear, compelling updates and presentations to stakeholders at all levels, including executive leadership. 

• Support go-to-market activities for your product area, including positioning, launch planning, and enablement content, in partnership with Product Marketing and Sales. 

• Act as product evangelist for the Driver and Rider apps, internally and with customers. 

Qualifications

• 5+ years of experience in a B2B product management role for a technology company. 

• Proven experience owning both mobile and web application products (any platform: native, hybrid, or cross-platform experience all considered). 

• Strong track record of full-cycle agile ownership, comfortable operating as both product owner and de facto scrum master, including story writing, acceptance criteria, ceremony facilitation, and unblocking your own team. 

• Hands-on experience applying structured prioritization frameworks (e.g., RICE, MoSCoW, weighted scoring). 

• Practical, hands-on experience using AI tools in product work, both for prototyping/mockups and for day-to-day PM workflow. 

• Customer interview and discovery experience strongly preferred; we will invest in developing this skill for an otherwise exceptional candidate. 

• Transit, transportation, or mobility industry experience is a plus, but not required. 

• Excellent business acumen and a proven ability to build strong relationships with customers and cross-functional stakeholders. 

• Comfortable presenting to influencers, senior executives, and industry audiences. 

• Experience with Agile/Scrum delivery methodology. 

• Bachelor's degree or equivalent practical experience. 

• Ability to travel periodically within North America for customer visits. 

In the USA, this job profile is EXEMPT and will be not eligible for paid overtime.

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