Senior Salesforce Field Service (SFS) Engineer

This is a remote position.

• SFS Core Configuration: Design and configure Salesforce Field Service (SFS) core features, including Service Appointments, Work Orders, Work Order Line Items, Service Resources, and Operating Hours.
  
• Scheduling & Optimization: Architect, test, and tune complex scheduling policies, work rules, service objectives, and automated routing optimization to maximize technician efficiency and reduce travel times.
  
• Dispatch Console Customization: Customize the Dispatcher Console, gantt charts, and map views to empower dispatchers with real-time visibility into fiber installation and repair progress.
  
• Mobile App Execution: Customize and extend the SFS Mobile App (offline layouts, quick actions, and flows) to allow field technicians to update job statuses, track parts/inventory, and capture customer signatures in real time.
  
• Order-to-Dispatch Automation: Build integrations and workflows connecting SFS with upstream order management and orchestration platforms to automatically trigger service appointments upon order completion.
  
• Inventory Management: Configure SFS inventory and asset tracking modules (Product Requests, Shipments, Return Orders) to manage parts and equipment stocks assigned to technician vehicles.
  

Requirements

• Experience: 5+ years of experience in the Salesforce ecosystem, with at least 3+ years of dedicated, hands-on experience implementing and customizing Salesforce Field Service (SFS).
  
• Optimization Expertise: Deep understanding of the SFS optimization engine, enhanced scheduling, and handling real-time scheduling exceptions or emergency dispatch scenarios.
  
• Mobile Customization: Proven experience configuring the SFS mobile app, including offline capability management and mobile flows.
  
• Telecom/ISP Knowledge: Solid understanding of telecom field operations, particularly physical infrastructure deployment, fiber-to-the-home (FTTH) installations, and outside plant repairs.
  
• Technical Stack: Strong proficiency with core Salesforce automation (Flows) and developer tools (Apex, LWC) where out-of-the-box configuration needs expansion.
  

• Salesforce Certified Field Service Consultant
  
• Salesforce Certified Administrator / Platform App Builder
  
• Salesforce Certified Platform Developer I
  

Benefits

• A vital role in a high-growth infrastructure environment where your work directly impacts day-to-day operations and customer satisfaction.
  
• Collaborative tech environment working alongside specialized Order Management and CRM engineering teams.
  
• Competitive salary, comprehensive health benefits, and flexible work arrangements.