Servicedesk (Lisbon - On-Site)

We'refast learners, hard workers, natural collaborators... and we MakeModern Happen!

Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Ifyou share our vision, join us!

Right now, we are looking for a Servicedeskfor a client on ourTalent Team.

Your responsibilities include:

• Provide first-line technical supportto end users in Windows and Microsoft Office environments;
  
• Handle stressful situations and conflict effectivelyand professionally;
  
• Meet defined service levels (SLAs) while maintaininghigh standards of punctuality and attendance;
  
• Contribute to a collaborative and results-orientedwork environment.
  
  

You must have:

• Experience supporting Office andWindows environments;
  
• Experience with software andhardware troubleshooting;
  
• Previous experience in similarroles;
  
• Experience in telephonesupport/customer service;
  
• Knowledge of Operating Systems;
  
• Remote access support fortroubleshooting end users;
  
• Aptitude for Helpdesksupport/customer service;
  
• ITILcourse and/or certification (preferred).
  
• Oral and written fluency in English.
  

Availability to work inany of the following time windows:

• 8:00 a.m. – 5:00 p.m., Monday to Friday;
  
• 9:00 a.m. – 6:00 p.m., Monday to Friday.
  

We offer:

• Integration into a dynamic andmotivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the roleperformed.
  
• Professional development.
  

Workplace: On-Site - Lisbon

Claranet, Makemodern happen!