Sustaining Engineer II

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

The primary responsibilities of this position are in support of customer facing IT solutions for the Wisconsin Department of Justice, Milwaukee PD and any state and local police operations. You will join an established team in the State of Wisconsin who maintain our similar product lines currently deployed.  You will establish yourself into a System Administration and Sustaining Engineering support role that will leave you securely employed for years to come as one of our subject matter experts in our Midwest US operations.  

• This is a remote job as there is no local IDEMIA office to report to.  Your work-day will begin and end from your residence but may involve daily travel.  
• Maintain system functionality through preventive and remedial measures. 
• Work as part of cloud support team to support 24x7 operations 
• Compensated On-Call requirements  
• This role will require travel within Wisconsin and at times will require overnights to complete a task.   
• You will be compensated for on-call duties that at times will be responsible for responding on nights and weekends.  
• Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements 
• Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded 
• Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel 
• Provide/manage hardware and software support and maintenance 
• Responsible for contributing to weekly and monthly reporting as defined by the Sustaining Engineering Manager
• Control/manage consumable and spare parts inventory at levels defined by management

Qualifications

• 5+ years of relevant experience in Systems Administration, Technical Support, or IT Infrastructure Support.
• Associate's or Bachelor's degree in Information Technology or related field preferred, or equivalent experience.
• Hands-on experience with Linux administration, Windows Server/Desktop support, and VMware environments.
• Working knowledge of Azure and AWS cloud platforms.
• Experience troubleshooting and maintaining hardware, software, and peripheral devices.
• Ability to support customer-facing IT solutions and meet SLA commitments.Experience working in a 24/7 support environment with participation in on-call rotations.
• Strong problem-solving, customer service, and communication skills.
• Ability to work independently in a remote setting and travel throughout Wisconsin. 
• Knowledge of CJIS security requirements and public safety/law enforcement environments required. 

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.