TECH007: Salesforce Team Lead

About JerseySTEM

All JerseySTEM roles are pro-bono (unpaid) positions.JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.

Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda.Membership is a minimum six-month commitment of approximately six to ten flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K–12 educators, retirees, veterans, interns, and students are exempt from the deposit.

Overview

This is a pro-bono volunteer position.

In this role, the Salesforce Team Lead will guide the team's individual contributors and interns, including the selection and onboarding of new team members, and prioritization of the work according to business needs and available skill sets.

Responsibilities

• Support the team of Salesforce Admins and Developers to ensure that each individual contributor (6 hrs/week) and intern (20 hrs/week) has tasks that match their skillset and their desire to contribute to the JerseySTEM mission.
• Select, onboard and orient new Salesforce admins and developers, both individual contributors and interns, whose skills match JerseySTEM's needs.
• Communicate frequently with team members to ensure they remain engaged and understand that their contributions are valued.
• Develop an understanding of the team members' skill sets and the skills needed to create/maintain the features and subsystems of the JerseySTEM Salesforce implementation.
• Triage incoming help requests, assign them to team members who can address the requests, or convert them to projects in consultation with the Product Owners.  
• Prioritize projects and tasks according to team members' skills and availability, with input from the JerseySTEM board, the Product Owners, the Salesforce Architect, and team members. Manage the Jira backlog and Kanban board.
• Host weekly team meetings via Google Meet.  The team is geographically dispersed, and this meeting is their key communication.

Qualifications

• Possess excellent communication, collaboration and leadership skills.
• Have a passion for enabling others to contribute their best selves to our mission.
• Be substantially familiar with Salesforce Sales Cloud and Salesforce Experience Cloud.  
• Have a solid understanding of the differences between declarative and programmatic development in the Salesforce tool set and possess the ability to choose the appropriate development type for each task.
• Be familiar with the uses and roles of Flows, Lightning Web Components, Apex, External Client Apps and the Salesforce Rest API.  Experience with unauthenticated (guest) usage of Salesforce is desirable.
• The successful candidate for this position will be flexible, open to new ways of working, and accepting of unfamiliar tools.

This is a pro-bono volunteer position.