Technical Account Manager

Experience Level

This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.

Outcomes You'll Own

• Financial integrity of the account — you're the one source of truth on the money: runway, margin, invoicing, forecast accuracy
  
• Nurture client relationships — create strong supporters across levels of leadership
  
• Sustainable growth — expansion and new opportunities within the account, spotted early and converted
  
• Account stability under stress — risks caught early, escalations contained, trust preserved when things go wrong
  
• Scalable operations — account knowledge and process that outlive any one person's memory
  
  

Activities That Drive These Outcomes (illustrative, not exhaustive)

• Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace
  
• Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)
  
• Regular 1:1s with pod leads to surface signals early
  
• Run the operating rhythm: monthly readouts, QBRs, retro follow-through
  
• Annual, written reference-ability check with the economic buyer
  
• Monthly stakeholder map review; treat leadership changes as trip-wire events
  
• Partner with People Success/recruiting on staffing changes and ramps
  
• Handle client paperwork, security questionnaires, vendor onboarding, due diligence
  
• Convert playbook-worthy repeated work into documented process; automate where possible
  
• Keep CRM/ERP and account records current, down to client-specific details
  
• Feed learnings back to sales/marketing, references, case studies, patterns
  

• Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
  
• Writing that earns attention, turning messy conversations into eight lines an executive will read
  
• The instinct to drill down past "it's going fine"
  
• A habit of arguing with data points, not adjectives
  
• A track record of taking things to closure
  
• Comfort operating where boundaries are blurred and nothing's been written down yet