This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures

Location: Remote | Employment Type: Full-time

Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

Provide technical and application support and troubleshoot client-reported issues.
Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
Identify and resolve data extraction, product mapping, and document-processing exceptions.
Create and maintain document templates and customer-specific configurations.
Perform basic smoke/sanity testing after platform updates.
Monitor processing queues, identify recurring issues, and escalate them to relevant teams.
Manage tickets, incidents, and escalations using Jira or similar tools.
Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements

3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent attention to detail and data accuracy.
Understanding of POs, invoices, SKUs/products, and ERP workflows.
Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.
Good written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Technical Skills

Good to Have

Experience with OCR/AI-based document processing
Hands-on experience with Odoo
Experience with document templates, data validation, or SaaS platforms.
Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.

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