Vendor Support Contractor

Role: Vendor Support Contractor

Engagement: Contract, 40 hrs/week, remote

Location: Europe

Start: [asap] | Duration: [rolling 3-month terms]

Overview

We're looking for an organized, detail-oriented contractor to support our vendor management team. This is hands-on operational work - keeping our systems, communications, and records running smoothly as we continue to grow our program.

Key Tasks

● User Management

○ Onboard new users and provision accounts/credentials across relevant systems

○ Keep access records accurate and up to date

● Information Management

○ Update vendor details (rates, contact info, other key records) in our trackers

○ Draft and send announcements, blasts, and targeted outreach to vendors/linguists

○ Track and log responses, following up as needed

● Vendor Recommendations

○ Pull from existing vendor data to help project managers identify suitable vendors for specific projects (e.g., by language pair, rate, availability, past performance)

● Linguist Support

○ Respond to inbound linguist questions, primarily via email

○ Escalate anything that needs specialized input

● Documentation

○ File and organize documents and records digitally

○ Maintain clear, easy-to-navigate folder structures

What we're looking for

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● Strong organizational skills and attention to detail

● Comfortable with mail merge for bulk communications

● Proficient in Google Sheets, Docs, and Drive, as well as shared email platforms like Front or Fin

● Clear, professional written communication (a lot of this role is email-based)

● Bias for efficiency and proposing process improvements/automation

● Able to work independently and manage a steady volume of recurring tasks

● Experience with vendor/data management or coordination roles a plus