Vice President, Player Development at TheStratHotel in undefined

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property's long-term success.

Job Description:

Essential Functions and Responsibilities:

Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards

Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth

Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators

Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance

Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities

Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment

Develop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guests

Analyze statistical and financial data to identify profitable growth opportunities and guide tactical decision-making

Review host performance regularly, establish tiered goals, and coach for improved results in line with business priorities

Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Qualifications

5+ years of Player Development experience; includes leadership or progressive responsibility within a hotel/casino setting

Demonstrated success in leading large teams, multi-unit operations, or high-impact projects

Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals

Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization

Adept at navigating ambiguity and adapting leadership style to dynamic business needs

Proven ability to build and maintain inclusive, collaborative, and high-performance work environments

Skilled in budget management, workforce planning, and process optimization

Experience with CRM systems, analytical tools, and player contact management platforms

Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms

Requirements

At least 21 years of age

High School Diploma or Equivalent required

Bachelor’s degree in Casino Management or related field preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push/pull up to 15lbs

Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Regularly standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to use tools or equipment requiring a high degree of dexterity

Ability to ascend and descend stairs

Work Environment Potential Conditions

Indoor

Outdoor

Smoky

Noisy

Bright flashing lights

Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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