Vice President, Product Management - Quality

Overview

The Vice President of Product Management for Quality will play a critical leadership role within the Product organization, reporting directly to the Chief Product Officer. This individual will have overall business accountability to innovating and driving financial outcomes for symplr’s Quality product solutions. This VP of Product Management will both define and ensure that the product vision is translated into market-leading solutions and the complete customer product experience that address complex healthcare challenges and meet the needs of our customers. This leader will set the standard for transforming symplr Quality to be AI-first to drive differentiated customer outcomes at scale. 

Duties & Responsibilities

• Accountability for the product strategy and the short- and long-term business outcomes of the Quality products 
• Define and implement an overall, multi-year product vision, strategy, and roadmap 
• Be a thought leader in AI both in the product and transformation of how the Product team operates within the PDLC 
• Lead and coach a team of product leaders and managers across the products 
• Develop clearly documented business cases (qualitative and quantitative) and business rationale based on company strategy 
• Translate strategic objectives into actionable product plans and delivery timelines 
• Take responsibility to deliver amazing and complete product experiences working cross functionally with Sales, Marketing, Legal, Professional Services, Customer Success, and Support 
• Model and mandate the use of AI tools (including agentic workflows) across the product organization to accelerate discovery, definition, prototyping, and delivery — setting a high bar for how the team works and delivers customer value 
• Engage with key customers, industry leaders, and internal stakeholders to ensure the voice of the market informs product decisions 
• Be a leader in the implementation and use of AI tools to create faster and higher quality product outcomes 
• Ensure all products are compliant with healthcare regulations (e.g., HIPAA, ONC, CMS) and aligned with interoperability standards (e.g., HL7, FHIR) 
• Define and achieve key product performance indicators (KPIs) to assess adoption, engagement, and financial outcomes including ARR, EBITDA, GRR, and NRR partnering with commercial teams 

Skills Required

• Bachelor’s degree in Computer Science/Engineering or other technical/science background 
• 10+ years of experience in Product Management and/or Product Strategy leadership position 
• 5+ years of experience in developing people and managing high performing teams 
• 5+ year experience managing and growing multi-product portfolios, totaling $100M+ of ARR 
• Demonstrated experience in deploying AI with attributed revenue, margins, and cost management 
• Proven experience being a player/coach: Leading and mentoring teams, while “rolling your sleeves up” to drive outcomes where needed. 
• Experience bringing new software products that are cloud-based with AI, advanced analytics and workflows ideally in a regulated environment. 
• High Do: Say ratio … Commit, communication, and deliver 
• Has owned pricing, packaging, margins, forecasting, and cost optimization 
• Healthcare industry knowledge particularly in the areas of quality and risk 
• Strong business acumen with experience in Go To Market, pricing & packaging, P&Ls and profitability, and development of financial pro formas 
• Fluency with SaaS metrics and business models 
• Ability to foster positivity in a team environment through high EQ, demonstrating superior teamwork and leadership skills, approachable, cool under pressure 
• Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment 
• Excellent communication skills with the ability to effectively interface and communicate, both written and verbal, with all levels inside and outside the company, including senior management 

Desired Skills and Qualifications: 

• Master’s or other advanced degree 
• Demonstrated experience with AI tools (e.g. Claude Cowork, Code, ChatGPT) in multiple aspects of the product management to accelerate innovation, quality, and market speed 
• Proficient at using Aha! or similar tools for product management 
• Product Management experience in an AI-first software factory model 
• Hands-on experience with EHR/EMR platforms, revenue cycle management, population health, or care coordination tools 

Please note that the posted salary range reflects base salary. This role is also eligible for a bonus as part of the total compensation package. 

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